Great Clips 125 Church Street, Pembroke, MA 02359

"I'm always happy with my haircut when I leave Great Clips, no matter which of the ladies cuts my hair. Never been unsatisfied over several years, and so much less expensive than fancy salons!"

"I went to great clips today, left me quite disappointed. I brought my son in for a haircut at 4:30 PM, with a whole 30 minutes to spare before their posted closing time of 5 PM. To my surprise, despite there being no other customers in the shop and ample time available, they informed me that they were fully booked and couldn't accommodate us. I decided to wait outside until the closing time of 5 PM, and to my dismay, no other customers arrived during that period. It's disheartening that they not only turned us away but also appeared to have misled us about their availability. Customer service and honesty are crucial aspects of any business, and this experience fell short in both respects. I hope they reconsider their approach to serving customers in the future.""

"I needed a haircut while travelling. I use Great Clips in my hometown and looked up the closest location. The service was outstanding."

"After going to several hair salons in my 50 so years and having curly hair to boot, I never have high expectations. I went to see Andi yesterday at the Church St. location and it was literally the best cut I have ever had. She did exactly what I wanted and copied a photo beautifully. She took her time and didn't rush me out the door. I can't say enough. Andi you have gained a life long client!"

"If I could give negative stars, I would. I went to Pembroke Great Clips to get a simple clipper cut. The stylist refused to cut my hair the way I requested and told me she cut hair her way. When I politely protested that it was my hair and that I wanted it the way I asked, I was rudely told she wouldn't do my cut and that I was rude for asking her to do so. It's a simple clipper cut! She refused to complete my haircut! She passed me over to another stylist. I am elderly and disabled and walk with a walker. When pushing me to another seat, she tossed my walker where I couldn't get to it! Who does that? The second stylist (Andi) did an excellent job. She listened to what I wanted and did it. Even so, I won't be back. I'm not sure I'll even go to Great Clips again. If this is the type of person they allow to serve their customers, they clearly don't care about service."