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The Face Place & Spa
1344 Washington Street, Hanover, Massachusetts, United States
About the The Face Place & Spa
The Face Place & Spa is a luxurious beauty salon and spa located in Hanover, Massachusetts. Our expert staff offers a wide range of services including hair care, facials, massages, and body treatments. Whether you're looking to pamper yourself with a relaxing spa day or update your look with a stylish new haircut, The Face Place & Spa is the perfect destination for all your beauty and wellness needs. Visit us at 1344 Washington Street to experience the ultimate in relaxation and rejuvenation.
Photos of The Face Place & Spa
1344 Washington St #1655, Hanover, MA 02339, United States
Opening hours of The Face Place & Spa
Monday:
Day off
Tuesday:
09:30 - 17:00
Wednesday:
09:30 - 20:00
Thursday:
09:30 - 20:00
Friday:
09:30 - 17:00
Saturday:
09:00 - 17:00
Sunday:
Day off
Reviews of The Face Place & Spa
"Was lucky to get a last minute appt, nice facilities, enjoyed my facial!"
"I arrived on time for my appt, waited 30min for the secretary to realize by another employee that the owner who I had the appt with had to step out. Communication is huge and to keep a customer waiting that long and asked if I wanted to wait longer is wrong. Owners of all people should now this."
"Support staff is so abrasive and condescending that although my brows never look better than when Karen does them I will never go back. It began when I called to confirm my appointment and front desk sighed as if I was bothering her. When I was paying I wanted to use my debit card to pay the tip. I asked for $20 and was told I can only give you 20% "that's what's customary ". I replied that I understood but I would like to give her more. No she said again $5 would be a customary tip. If we did that for ever one we would have no money left in the draw. I told her I understood but I was the last customer. The snappy reply " well I have to make up the bank for tomorrow " Because it would be too difficult to let the morning person know she was starting $15 short? She just took $15 out of her coworker's pocket. If I hadn't had an appointment she would have had an hour less work today."
"I had a spray tan with Kathy this morning. She was very professional and knowledgeable. I hadn't had a tan in a while so I was a little nervous that it'd be streaky or orange. I'm half Irish so needless to say, I have pretty fair skin. Kathy was very meticulous and the results show!! Only after a few hours, I already have a healthy, even glow. 5 stars, and I will definitely be returning to see her again"
"To start off, the face place is a very nice spa. Very clean, very relaxing. I have been to this place a handful of times only because a relative of mine goes there and loves it so much and asked me to join her. For the most part, all my mani's & Pedi's were great except for one time. My cousin sat down first to start her French mani and I sat down shortly after. It was so rushed and the lady had me out of her seat within 20 minutes tops. She was very pleasant and nice to chat with but quickly rushed my manicure and needless to say I wasn't impressed with the end result. It was very messy and to be honest my 10 year old son could've done a better job. I expressed my concerns with a nice lady at the front desk and asked if maybe I could get it redone by someone else another time because I didn't want to hurt her feelings and what not. She said yes, not a problem and went ahead and booked me an appt for a later date. We came back a few weeks later. once again, my cousin was taken right in and started her manicure while I sat in their waiting area the entire time waiting for the lady to start on me. My cousin was done with her manicure as I'm still waiting for the lady to take me. So a different lady I'd never dealt with before at the front desk stood up and said "she's going to be a bit longer, can you wait?" mind you i had been sitting there for a good 25 minutes and I said no, I had an appt and already have plans for after I left. she shrugged her shoulders, gave this snarly look and a very insincere "sorry". So I left without getting my manicure they had promised me. I wasn't very happy but got over it. So I received 2 gift cards for my birthday back in July, one for $40 from my friend and one for $50 from my cousin that I normally go with. So I made and appt for me and my other cousin that had never gone there before for a mani/pedi. The two girls we had were excellent, Sara and Heung. They do an immaculate job and make you feel very comfortable and welcomed. I went to use my gift cards. One went right through and the other didn't. the lady made me feel like I had like stolen the gift card or something, like I was being patronized? I don't know, it was strange and very uncomfortable. So she looked it up in her computer under my maiden name, and in the mean time told me that they re-use their gift cards, and it was under another persons name. She had asked me if I knew who so and so was, and I said no, and had no idea what she was talking about. She then found it in the computer after long awaited searching. Why would it be in my name for a gift card... I don't know? Regardless, I paid and we went on our way. Well, about 2 hours later I get a call from this unpleasant lady I had dealt with and proceeded to tell me that she made a mistake and hadn't looked up the transaction right, blah blah blah. "you owe me $50" she says. I laugh at her because I had these cards given to me for my b-day and she's making me feel bad for using them. I said, It feels like there is always a problem when I come in there lately and she says to me " YEA, you have history.." LOL! what?! I had no words.. I can't even believe she said this to me. Needless to say I made a comment to her about her attitude and poor personality and I hung up. I feel SO incredibly insulted and also feel bad for my cousin that bought this gift card for me. I will never spend another dime in this place (unfortunately, because this only hurts the staff that are their to make a living and are good at what they do) but the lady at the front desk is a poor representation of that company and it's on her."
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