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Reviva Spa & Beauty Boutique
1725 Mendon Road, Cumberland, Rhode Island, United States
About the Reviva Spa & Beauty Boutique
Reviva Spa & Beauty Boutique is a luxurious beauty salon located at 1725 Mendon Road in Cumberland, Rhode Island. Our experienced team of professionals offers a wide range of services including facials, massages, manicures, pedicures, waxing, and more. Relax and rejuvenate in our tranquil atmosphere while receiving top-notch beauty treatments. Whether you're looking for a quick touch-up or a full day of pampering, Reviva Spa & Beauty Boutique is the perfect destination for all your beauty needs.
Photos of Reviva Spa & Beauty Boutique
1725 Mendon Rd STE 107, Cumberland, RI 02864, United States
Opening hours of Reviva Spa & Beauty Boutique
Monday:
Day off
Tuesday:
10:00 - 17:00
Wednesday:
09:00 - 18:00
Thursday:
09:00 - 18:00
Friday:
09:00 - 18:00
Saturday:
09:00 - 15:00
Sunday:
Day off
Reviews of Reviva Spa & Beauty Boutique
"My hair stylist works here. She is super flexible and does a great job. It's next to a fantastic shop named grey tree. Excellent place for unique products."
"UPDATE: Someone deleted the before pictures from my review but left the after picture up, making it seems like that was their work when it was not. 6/13/20 I had an appointment to get my hair permed here by Linda Trudeau. I have never been to Linda before, so I sent her pictures of my hair (to see the length), and when we spoke on the phone I told her I had previously dyed my hair with product from Sally's in December. I have gotten a perm on long dyed hair before, and two different solutions were used on my hair, one for the virgin roots and one for the dyed ends. Linda told me the product she uses is for treated and untreated hair and that it shouldn't be a problem. The only stipulation I told her before coming in, was that I did not want to cut off any length. *these are facts, no opinion involved in above statements* She used a smaller sized perm rod on my hair. She didn't want the weight of my hair to loosen the perm faster. This makes sense, except for the fact that my hair is too long to put the entire length on just one rod and expect the solution to penetrate deep enough for the ends to curl. I'm not the 'professional' here, so I trust her judgement. After my entire head is curled, she applied the solution to my head, during which she got some in my eye. When finished she said, "well I went over your entire head twice, so hopefully that'll be enough to curl it". Not exactly inspiring confidence, but again i'm not the 'professional'. She brings me to the sink to wash out the solution and take out the rods. At this point in a normal perm you apply a neutralizer that helps the hair follicle close (the perm solution opens the follicle to allow it to become curly). Linda did NOT do this to my hair. When I got home, my hair was fully dried and the ends seemed pretty straight. I assume this is because she brushed my hair to trim it, and perms never look good on the first day. I texted Linda to tell her and she told me it was probably the brushing and to wet my hair. I wait 48 hours and then wash my hair. Here's where things take a turn. I send Linda pictures to show her that my ends are still straight, and ask how to fix this. She calls me and says how she 'does good perms' and 'this never happens'. That's fine, people mess up. I just wanted it fixed. The call ended with her agreeing to re-perm the bottom half of my head and she would call me back with an opening for me to come back. About 20 minutes later, she texts me and says how it looks like it didn't take because of the color that was on my ends. She is now not only not agreeing to re-perm my hair, but continues to blame me for not being honest about the products I used, and is only willing to cut my hair to "see if it will bounce up". This obviously infuriated me since I sent her pictures of my hair ahead of time and went out of my way to tell her I dyed my hair around 6 months ago with product from Sally's so she would know going into perming my hair. We end our texting exchange with the screen shot you can see attached to this and her refusing to refund me even partially. Every text she sent was as unprofessional as this one. She never took an ounce of culpability in the results of my hair, and was rude and dismissive. I spoke to two other hair professionals, both of whom said my ends were perfectly fine and that she shouldn't have put all of my hair on one rod and instead have done what's called a piggy back technique. The first picture is my hair after Linda permed it, and the second picture is my hair after Marilyn re-permed it. Please note that Marilyn did not remove any color or do anything to my hair before re-perming my ends. As you can see, my ends are in fact NOT compromised as the perm took perfectly and I have the curled hair I should have gotten from Linda in the first place. I only asked for HALF of my money back so I could get it fixed. They refused and continued to deny any fault. I will note that the salon owner offered me 3 products to try to help my hair, which I appreciated but is the bare minimum that should have happened."
"Very disappointed with the customer service I received and the ill attempt to rectify a miscommunication. I requested 2 of their Princess Packages for both my daughters which included an express manicure, pedicure and hairstyle. I spoke with the stylist (Lisa) requesting an added haircut to one of the packages. She informed me it would be an additional charge but won't be a problem. Arrived on time for my appointment, was greeted and waited a few minutes for her to finish up with her client. This was our first time at the salon and we were given no guidance as to what order the services would be in. Once Lisa was finished she came over very hastily asking if we had colors picked, in which we did not. And at the time my daughter was looking at hairstyle in a book in which she says "Oh I don't do updos.". I reply, "Ok" and we resume with selecting colors and looking at hairstyles. After one of my daughters is taken to start her manicure, I politely inquired about hairstyle options seeing that Lisa was limited on what she could do. She informed me it would be a blowout only. I stated that was fine for my oldest but did not want my youngest to have that as her hair is curly. She then stated she was not doing her hair and that we spoke over the phone in which she told me she only had time for one haircut. So in seeking clarification as to why the packages were listed as mani, pedi, and hairstyle, but she was only doing 1 of the 2 styles that I requested, she informed me that this isn't a service she usually does, the we had already talked about this over the phone and then asked if I didn't want to get any services at all. Excuse me but that is not the way you resolve a miscommunication with a customer unless you don't want to be bothered with the customer at all, and this is exactly how she made me feel. From the time she approached us regarding nail polish to the time I inquired about styles, Lisa did not make me feel welcomed and that I was NOT a valued customer. I can only resolve that she is not comfortable with dealing with people of color as I am a black women with 2 biracial children living in Cumberland and that is not a common thing to see in this area. I do my best to support local small business but this establishment will never get any of my money nor referrals from me. I hope that Lisa does better and is able to acknowledge some implicit biases she has and how they impact people. This experience made me feel unwelcomed, that my money wasn't worth the effort of making something right, and really disappointed my girls who thought they were getting a day of beauty. Do better, Lisa."
"I had a great experience here with Renee. I told her that I needed a business professional haircut that was also quick and easy to style in the morning due to my schedule. She gave me a great cut, and gave me a bunch of tips on how to make my morning easier."
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