Walgreens

"Excellent customer services. Always my prescription is on time. Nice staff. My favorite pharmacy. I recommend 100% to family and friends."

"Don't go there for a Covid vaccine. Better to get Covid than dealing with those people. It took them more than 2 hours to vaccine 5 people. They don't provide information, noone knows what they are actually doing. I have never seen that, it is a joke."

"This is one no of the worst pharmacies in the the northeast. They do not pick up phone calls, prescriptions are not always ready when they say it would be and you do dhow up to pick up the lines are horrendous."

"I recently tried to refill a prescription at the Walgreen’s Pharmacy located at 170 North Main Street, Randolph, MA. This pharmacy was unable to fill my prescription in full. They had suggested for a partial refill and they told me they would notify me (11 or 12Jan23) when the remainder of my prescription has been filled (target 17Jan23). I have not received any notification and have tried calling this pharmacy to get confirmation on my prescription multiple days in a row as they have a sign posted in the store to call/check if prescriptions are filled prior to going to the store. While I was there on 14Jan23 to pick up my partial prescription, the wait to get the prescription was almost an hour and this store seemed to be significantly understaffed given the fact that this Walgreens is 24/7. In addition, they didn’t even supply the prescription which I had needed so I had to return the very next day to get the correct prescription. Every time I call the pharmacy to get confirmation on the prescription, the call is on hold for more than an hour. I have yet to get a hold of someone to give me the status of my prescription. I have been using Walgreen’s to fill my prescriptions for a long time. I have never encountered such terrible service in my life. I formerly lived in Marlborough, MA and the Walgreens located at 99 Granger Blvd has never had an issue with filling my prescription. This Randolph site seems to operate in an insufficient manner and is not properly staffed or capable of handling the volume of work which is funneled through this site. Every time a prescription is sent to them from my doctor, I get an automated call which states that my prescription will be delayed. This site needs immediate help and/or remediation of how to make it more efficient."

"This pharmacy is not answering their phones at all. Instead they are hanging up on patients right after getting through the horrid VRU system. VERY infuriating. I have been trying to get in touch all day but this happens every single time i try to call them about a fairly important prescription that I need filled. Looks like this location is having staffing issues currently and was completely closed last night. They do not change the phone service to notify people of this only will put you on hold for hours while the store is closed."