CVS

"Robin in the Pharmacy is AWESOME. I made the end of her day so much harder than it had to be. But she still went above and beyond...and never let me know it. I would of even gotten mad at me! Which I was BTW. Still, Robin's customer service skills are incredible. I hope cvs appreciates her for all she does, and has to offer. She made this visit a total turnaround and I definitely will be coming back, bc of her!"

"My husband got his Covid-19 booster and flu shots yesterday. Although he had a scheduled appointment, when he arrived there were three walk-ins being served. This evening I stopped by to get my flu and Covid-19 booster shots as a walk-in. I was greeted by a very unfriendly female pharmacist who rudely told me that the schedule was full and she had no time to help me. I was surprised by her aggressive reply particularly since the pharmacy was quiet- there were no individuals in queue and there were no individuals receiving shots when I arrived. I was turned away because this employee chose not to perform her duties as a healthcare worker. Shame on her!"

"consistently bad service regarding pharmacy script ordering and pick up. Provided constructive criticism to corporate over issues. No change in store behavior. scripts called in via Dr. pharmacy confirms script pharmacy messages ready for pick up arrive at pharmacy, no script ready asked to return in 20 minutes return in 40 still no script. Asked to comeback later Call pharmacy ahead (takes @ 15 minutes to reach someone) no record of script. We have 4 family members associated to this pharmacy on a monthly basis. I cannot recall one smooth transaction over the last 6 months. Have already moved meds to another pharmacy. too frustrating. Corporate needs to provide better training and more help."