CVS

"I have issues with this location every time. I get the same med every month and they’re always out of it and offer to order it to be picked up the next day. I have epilepsy, I can’t just go without meds for a full day. Shouldn’t they keep their regulars meds in stock? Is this an all CVS thing or only this location?"

"have used the pharmacy for years but apparently they do not know how to handle dual insurances correctly. contacted corporate and was told it was corrected and that pharmacy should be able to see it, pharmacist says this is not correct and they have no means of communication concerning billing with corporate. If so, this flies in the face of integrated medicine and all large corporation communications policies that I am aware of, something seems like I am being told false information by the ignorant on one side or the other, guessing the problem is local. Will post back if I get it corrected, but at the moment this pharmacy is unable to correctly bill dual insurances (primary and secondary) even with coordination of benefits set up with all insurance companies and CVS at the corporate level. Online CVS documentation states that the local pharmacy must contact corporate. When I brought this up, local pharm flatly declined and stated this was not the process, that the customer was responsible to ensure their billing paperwork was correct with corporate. I have never had such a bad experience with CVS. Will be moving pharmacies soon as I am tired of the laziness which is shown here in terms of following published CVS policy and processes."

"Completely ripoff pharmacy. 6 months ago I purchased a 10mL vial of insulin for $80 at a rite aid in fall river, which was the only pharmacy at the time that carried the insulin I needed for my cat. Yesterday this CVS charged me $300 for the same exact vial of insulin. How absurd it is is truly unexplainable, I promise you that CVS pharmacy at all locations will never see a dime out of my pocket again and I will make sure the world knows how awful and unfair this store is to it’s customers. Least I can say was that the pharmacist did offer to send the prescription to a different pharmacy, but unfortunately I was in desperate need for it. Again, do not go here unless you have money to waste."

"I’m SURPRISED that this pharmacy hasn’t been closed down yet! They gave me medication for my son which was supposed to be in a pink liquid form, but the pharmacy handed me over a white powdery substance! When I went back to confront them, I didn’t get any apologies! I have pictures and videos to prove it! I’ve contacted three different lawyers! Also, the staff here is incredibly rude! Save your time by choosing a different pharmacy! I will never come back here!!!!"

"Today I went to pick up my photo order after I received an automated voicemail saying they were ready. The photos were from disposable cameras that I dropped off in early July from our wedding in June. When I arrived, the manager, Sean, said that they were in fact not ready and that he'd call me when they were. This was upsetting because I had waited over a month for them, and driven to CVS after getting a voicemail saying they were ready. Soon after arriving back home, the manager, Sean, calls and tells me that the voicemail was a mistake and TELLS me that the photos were picked up on July 20th. What? This made absolutely no sense to me. He repeated that I had already picked them up. I reiterated to him that I do not have any of my wedding photos and never picked them up. He told me he'd do more digging and let me know. Soon after that strange conversation, he calls back again and tells me that he DID find my pictures. There was no apology for the confusion, which was disappointing for a manager. However he did end up offering them for free in the end, after he hid in his office upstairs and watched my husband and I check out at the register from the cameras. (The employee told us he was watching us..weird). He did not apologize, and avoided speaking to us in person. We only ended up getting 14 pictures out of 80, and dealt with such confusion, thinking that CVS had given our photos away to someone else. Instead of the manager of the store speaking to the customer in person after all of this, it was disappointing that he opted to hide somewhere and have an employee deal with it."