CVS

"I been getting my medication here for several months and still dosen't show anything on the web site so why bother"

"I called was disconnected a few times due to horrible prompts. Then finally I spoke to Dina. She was soooo rude and nasty immediately told me she didnt have any of the type of medication i was looking for. I needed her to pull my prescription from another CVS so i could get it picked up just as I did last month. Then tells me that im not a regular customer there so she will not be doing anything for me, although she now sees in the system that she does have some of the medication I was looking for but only for her patients not for me. I told her no other pharmacy has it and she said thats not her problem. I asked her why she is being rude and she said I was rude because im asking too many questions. She said she doesn’t have to help me and she was being extremely condescending. I have the right to get clarification and she said she doesn’t need to help me. I dont know the issue I did the same thing last month in December and it was a smooth process. She needs to be fired immediately and I will be calling the corporate office about this! Good luck in life, your in the wrong profession Dina! You are dealing with sick people you should conduct yourself with more compassion! Your attitude is a disgust to the North Andover community!"

"Horrible customer service. Text messages say they received my prescription request, but the woman on the phone tells me "they have never heard of my name before so they can't help me.""

"I booked and appointment three weeks ago for vaccines. I checked in and waited in the waiting room as the link sent to me said to do. Waited 25 mins and went up to the counter. Before saying anything a woman further away yelled “are you here for vaccines”. So obviously she knew why I was there. She starting laughing when I said how I’ve been waiting and saying “well I have no way to know you’re here” even though she obviously did as she also already had my name. She then also complained that she had to leave what she was doing. I needed up wasting 40 minutes and left with no vaccines."

"I have to stay that I work for a doctor's office and as a professional my job is to assist patient's with prior authorizations and anything else that is required of me. Today I called the pharmacy and spoke with a Kathy - pharmacist possibly a pharmacy tech. I called the pharmacy to get patient's insurance information and this woman was extremely rude to me. Read off the numbers as if she was running a freaking marathon. Extremely unprofessional. A lot of us who work in the healthcare field are always busy. You treat people the way you want to be treated. If you hate your job that much then you shouldn't be working with patient's or any other healthcare professional. You have an obligation to tend to all types of phone calls. We are in the same business no need to be rude. You were not at all pleasant and should be reprimanded by your higher up supervisor for your unprofessionalism. The way you treated me is probably the same way you treat your patients."