CVS Pharmacy

"Very kind and attentive. I had 2 sick infants. I arrived with 5 minutes until closing, but they stayed an extra 25 minutes to fill the prescriptions."

"They don't ever have my medication in stock, and they never notify you when it is their. Several of the employees are very kind and respectful, but there is one there that has an attitude and is so disrespectful."

"It has not been a single snafu at this pharmacy; multiple times I have been put on hold for up to 20 minutes, told they don’t have the medication in stock even though it was prescribed over a week ago, or had to deal with incredibly rude and righteously indignant staff. This pharmacy has horrific customer service. There is a concentration of social incompetence. CVS administration needs to set higher standards and hold their people accountable instead of accepting the lowest common denominator as fait accompli."

"I spent an hour on hold when calling the pharmacy tonight. No one would answer. I called the front and was told that they were “short staffed”, and they would only transfer me to the pharmacy again to wait on hold. I finally drove there in person to find out that the pharmacy has no phone service. Anyone who calls there will sit on permanent hold. They told me that “corporate” knows about it and will do nothing. What if an elderly person had an emergency and can’t get there in person? The results could be tragic. The kids who were working up front thought it a great joke to repeatedly transfer me to the back knowing full well that no one could or would be answering. There was no short staffing. There were at least three people working up front and four in the pharmacy. That is the usual number. It seems to me that they are using the pandemic as an excuse to treat customers badly, and maybe dangerously."

"The Pharmacist at this store is terrible. “Rachel” thinks she knows best and creates issues when none exist. She belittles patients, questions doctors, and tramples civil rights for people who are prescribed legitimate medication. I will be making a complaint to CVS corporate and am considering legal action. She is THAT over the line and for no good reason."