CVS Pharmacy,

800 Lexington St, Waltham, MA 02452, United States

"Horrible. Pharmacy. Wait, wait, wait. Completely understaffed. Employees asked to be superhuman (and they try hard!) The pharmacists and pharmacy technicians are excellent people, doing the best they can. But they are under a crushing workload with corporate support at a level about 1/3 of what it needs to be. The lines are almost always out the door, and prescriptions sent by providers that used to be processed within a few hours sometimes take days. Yes, you can walk in and ask them to move yours to the front of the line, and they will. But you wait 30 minutes or more to ask and then 30 min or more for them to do this. The whole time, the employees are obviously under incredibly stressed out because they simply can't handle (safely!) all the demands. This has been bad for months, but is even worse with vaccine season here now. CVS Corporate needs to hire and train more staff immediately if they want to keep playing in the retail pharmacy business. I used to get all my maintenance prescriptions by mail. (Also, mail used to be cheaper, but CVS negotiated deals making the price the same, which added tons to the retail workload.) I moved them to retail because I liked the idea of being able to pick them up. But now I'm going to move them back and only rely on the local CVS for immediate needs. Whatever happens, if you can avoid this place, please do!"

"I have been critical of the Lake St CVS in the past but today I had a fantastic experience at the drive-thru! I'm so glad to see things turning around there."

"I’ve never had a good experience at this pharmacy. Every time I go I end up waiting in line for at least 25 minutes. For this reason (and because they rarely have my scripts ready) I recently called ahead to make sure my script was ready before coming. I was told by their automated response person that my prescription was processing. I went to the pharmacy, waited about 30 mins in line, then got to the front and was told that they don’t even have it in stock and that I can’t depend on their “robot” on the phone. Why would they even use it then?? I ended up having to transfer my script to another local pharmacy."

"Long line to pick up a prescription. Never enough people serving at the counter. Keep seeing new faces working here, which tells me that people keep leaving working here."