Peaceful Paws Pet Care LLC

"I am very surprised by their abhorrent customer service. Their dogwalkers seem nice and professional, however, the company itself is mismanaged and unable to handle the hundreds of clients it's taken on. Some staff are rather careless, cold and even passive-aggressive in their written communications. The company is clearly overcapacity, as I was told multiple times that I should look for another dog walking service when I asked them any questions, and the questions themselves were often ignored. For example, I asked if I could be told when a new dogwalker would visit my apartment, and apparently, that was impossible for them to do. Later, I asked for the name of their app because their web portal makes it difficult to change/cancel services; because of this, the owner Jenni actually cancelled my account and said I should find another dog walking service (if you can imagine!). Furthermore, they will bother you with emails on weekends and expect you to pay invoices you receive then or else pay a late fee. The dog walkers only had positive things to say about my dogs and the staff never told me of any issues with them, although I question how transparent the staff were with me. Peaceful Paws seems to prioritize profits over their clients' wellbeing, which comes through in interactions with staff and their resistance to make any accommodations. Please avoid Peaceful Paws if you want to be treated with the respect and dignity you and your pets deserve."

"We love Peaceful Paws! Taylor is incredibly sweet and patient with our nervous pup - she has really gone out of her way to get to know our dog and her needs, and we so appreciate it. I love that we get to see cute photos from their walks together too!"

"I've been a client of Peaceful Paws for over a year, and request walks (and sometimes meals) for my two labs. I HIGHLY recommend them! Their love and care for your pet is evident. Here are five things I especially love about Peaceful Paws: 1. Notifications: they let you know when they're on the way, plus during, and then after the visit. 2. Pictures are taken during the walk. Some of the best photos I have of my dogs are from Peaceful Paws! 3. Detailed notes of what exactly happened during the visit. Plus pictures are there in the notes section. 4. Quality time: they take a bit of time to play/visit so their entrance and departure are not too abrupt. 5. The App: I love the online interface that allows you to book an appointment. There's also an app you can download to your phone. It allows multiple appointments, spanning days and/or weeks, or just a one-off when you need some care for a day."

"Peaceful Paws Pet Care has been such a great help with our dog. We regularly use their walking service while we are at work and feel bad leaving our golden retriever for long stretches of time. The system they use to request walk times is very easy, and every time they come, they write up a cute little journal and send pictures of their visit. The pictures and the journal write up are the best part of my work day!! Not only is every employee professional, they also all clearly care about your dog and are passionate about their work. The owner really prides herself in her use of peaceful/no fear dog training, and that's so important for our dog who only responds to positive reinforcement. I highly recommend Peaceful Paws!"

"Jenni is great at bringing out the best in my Lucy (beagle mix). Her patience, commitment, and knowledge of her chosen profession is without question. Love of her “clients” always shines through."