CVS Pharmacy 2125 Diamond Hill Road, Cumberland, RI 02864

"The pharmacists all suck they never pick up any calls and I’ve been going there for 2 weeks to pick up my moms meds and they say there not ready for 2 whole weeks they need a better supervisor and better staff Ik there busy but I’ve worked for busy businesses before and always picked up the phone and even put people on hold but I always trie my hardest to get to everyone. One time I was the only on in line and they had me waiting for 10 mins this is not acceptable anymore I’m down with this absurd cvs I would rather go to Walgreens or even another pharmacy cvs sucks"

"Love the staff at the pharmacy but there needs to be some serious thought put into staffing. On a daily basis they are too overwhelmed to even pick up the phone during many times of the day. This points to not being staffed appropriately or not planning for how to handle those calls when they are task saturated. The staff are busting their asses…so that leads me to believe that there is a issue with appropriately staffing the location. While in line, I listened to a woman complain this week that her Doctors office accidentally sent an Rx to them. She lived over an hour away and tried calling 10 plus times to have the Rx transferred to her local CVS. She could never get through, so the woman had to find someone to drive her an hour to pick up her Rx. That is wholly unacceptable. CVS corporate…do better! If you need to build regional call centers to take the overflow calls with pharmacists and technicians to do the computer processing, then so be it. You can’t put your staff under this type of pressure and expect them to effectively handle the workload. You have an option to either raise staffing at this pharmacy or to find a way to manage the incoming calls."

"Wonderful courteous and professional"

"They're always great here."