CVS

"Some of the staff are kind and helpful. The rest of them aren't very knowledgeable. Although they do try to be helpful. The pharmacy can be rather difficult at times."

"I am so grateful for the Pharmacy manager and her team at this CVS. Since COVID I have been managing scripts for my elderly mother. They have been wonderful. Recently I panicked because I was going out of town and realized at the eleventh hour my mother would be out of one of her meds while I was away. Thankfully the Pharamicst expedited it for me so I was about to pickup all her meds on time and could leave with peace of mind. This team continues to be very proactive, responsive and helpful which really makes the task easier for me."

"This isn’t a review about the store, it’s more about the help desk. I made a photo order through the app. My order was completely lost, I never received a confirmation email or order number or anything, but I was charged $70.11 I called 1-800-shop cvs and 1 person claimed they reversed it and I would be refunded. After over a week I called back because I did not receive a refund. I had to call back 4 times because every person I talked to “couldn’t find it” because I didn’t have the order number which I never received in the first place and refused to look it up by my credit card number and amount and date like the first person I originally spoke to did. I was told I had to dispute it with my bank. Moral of the story is my bank will not refund me for 10-45 days if it even gets approved. This was literally the worst customer service and experience I have ever had and will no longer use CVS for ANYTHING"

"Going back and forth with trying to get my son's prescription for over a week. Tech said everything was all set and it would be in on Wednesday and now that has come and gone. Called to get it and a tech now saying we sent something to the doctor last week the same day the other tech told both the doctor's office and myself it was all set and nothing else was need but the PA that was handled and verified everything went through.. The doctor's office never received anything from CVS and now the doctor's office and I are trying to get though and the phones are down and no way to get through. This is a medication that is very much needed and he doesn't have it and who knows when he will get it."

"As a woman living with a chronic disease my entire life, coming to this CVS for help was one of the worst experiences l've ever encountered. A male pharmacist whom I do not know the name of, was extremely disrespectful and rude. It was insinuated that I abuse my pain medication and that I was a drug seeker. I use strong pain medication to manage my daily chronic pain and to be able to live a somewhat normal existence. He was not consistent with the criteria needed in order to obtain my medication. Never had I had to call my doctor and have him write a letter of approval. I was never told that under the law he could deny me medication. It was obvious that this man was clearly giving me attitude and treating me with racial discrimination. You could hear the condescending tone in his voice and body language. There is no doubt in my mind that he was making it difficult for me to obtain my pain medication. I was in the hospital not too long ago with pulmonary embolisms, where 10-30% of usually end up dying. I could have been gone from this world but thanks for excellent healthcare professionals I was able to survive. The way this man made me feel was absolutely humiliating, forcing me to share personal health information in front of other customers with no care to discretion or my privacy. He questioned as to why I needed pain medication for my Sickle Cell Disease - one of the most painful diseases known to man. I work hard everyday and refuse to be viewed as an opioid abuser. The prejudice and discrimination people of color receive is truly disgraceful. This man needs to have his license revoked and hopefully the community of Worcester would be better off for it."