Sea Crest Beach Hotel

"I was at the Sea Crest for a meeting/Conference. The location is beautiful and the space is excellent for Conferences and meetings. Good enough parking, nice meeting rooms with good AV set up, plus air circulation was good. There were about 350 people, mixed gender, at Conference and the women's room only had a line a couple of times so adequate. My only criticism is that the food service staff were anxious to close down breakfast and lunch which made those of us who tried to get breakfast and lunch with only 10 minutes left on the advertised meal time feel like we were imposing. I recommend the hotel pay staff time to break down buffets starting only a minute after the meals' end times. Also the food staff took away the coffee at break time so there wasn't any. Again, lining coffee and break refreshments with actual Conference times is important and will need attention if you book here. But again, the location is spectacular, on the ocean, and the space is great."

"My family stayed here in August. We paid an outrageous amount of money (>$800/night, double what we've EVER spent elsewhere on a hotel room) for an "ocean view" suite to celebrate my wife's birthday. Some of the issues we had were pretty small... things like broken dresser drawers, broken closet doors, dead light bulbs, and very-leaky showers. Some of the issues were more concerning... a tremendous amount of noise in the hallway at night (including someone running a vacuum in front of our door at 11pm), a rodent in the pool, rude staff, and even a stoned server in the restaurant. But the biggest issue we had was a MASSIVE leak at 6am on our second morning that woke us up because it quite literally sounded like there was a faucet running next to our bed. It turned out there were about a dozen leaks in the room (around the windows) during a rainstorm and water was pouring onto on electrical outlet. We immediately unplugged the air conditioner plugged into the outlet then called the front desk and waited almost an hour and a half for a maintenance person to come and vacuum the water that we hadn't already caught with bath towels. The front desk person we spoke with was apologetic and refunded the $40/night resort fee but said that he could not adjust the bill further. He said a manager would contact us to make it right, but we never heard from anyone and we received no sort of refund. Just one more thing wrong with this place."

"Rooms are average at best, decent view, but nothing special. Feels like a high end motel. Customer Service, however, was horrible. They incorrectly charged me for eating breakfast at the hotel (nearly $80 in extra charges). It took SIX attempts to get a corrected folio to submit to my employer for reimbursement. I also tried to call the hotel to fix this, but the phone number goes to a third party who submitted a request for the hotel to call me back. Two days later, I still hadn't heard anything from them. They have been unapologetic and apathetic each time I've reach out for help. If I can avoid it, I won't be staying here again."

"We went here for a wedding and brought our dog who is my emotional support animal (ESA). I have all the paperwork and an ID card for him. Upon check-in I was informed that we can have the $200 pet fee waived since he is a service animal, which I though was very generous and accommodating. When we checked out 3 days later, I saw the charge on the receipt. The nice man working the front desk saw in their records that he was listed as an ESA, apologized, and said he was removing the fee and gave me a new receipt. We noticed that over a week later the charge was never actually refunded. I called the resort, and they were very rude to me, explaining why an emotional support animal cannot be a service dog and said, "it is not like you are going blind and need him." It is so inconsiderate to undermine the mental health of an individual and minimize their coping methods, whether that be with the love and security from a fur baby or medication, especially when you don't have a Doctorate. I wasn't even aware of the refund, it was brought to my attention at check-in, the money is not the issue it is just the matter of principle and humanity to treat others with respect. My generalized anxiety and depression disorder was mocked by the front desk and financial department of this business, and they should be ashamed to display inhumane characteristics. They also told me I should have taken the names of the woman who checked me in and the man who checked me out in order to get my refund, refusing to look up who was working or logged to verify my points of contact. That should have been my responsibility, I "should have taken names of everyone". I didn't realize I needed to do so at such a "high end" resort. So, make sure when you there that you keep names of those you come into contact with, in case there is an issue, they will not help you and will only mock you."

"NEVER AGAIN!!!! OCEAN VIEW ROOM I paid a lot of money for on the 1st floor means looking at cars parked at public beach, no water could be seen. Room itself ok but honestly felt like a nicer version of a MOTEL 6 when inspecting ceilings in bathrooms and windows. HOUSEKEEPING at its worst. Finally came after 6pm our first day as we went out at 5:45pm and found our door open upon returning, trash cans throughout had not been emptied, coffee station untouched and not replenished, tub never cleaned, no spare toilet roll (yes we ran out). HOW ABOUT A CK OFF LIST EMPLOYEE SHOULD FOLLOW? Also, I don’t need them coming by at 9pm asking if I need anything. Weird! WHEELCHAIR ACCESS to beach is ZERO. Although was told by front desk they would send Staff to help carry wheelchair down the stairs to the beach, no one showed after 30 minutes. Luckily guests offered to help. Chair lift in either pools are nonexistent although website clearly states available at both pools. There was only 1 person working the beach chairs & umbrellas which was chaotic and took a long time. STAFF very nice but complaints were just notes taken to pass off to Mgr, (especially room left open), never heard back after 2 separate requests. Most all seem to be foreign university students that have no training."