Rowley Pizza Factory,

141 Newburyport Turnpike, Rowley, MA 01969

"Subpar at best. Few different instances really rubbed me the wrong way and I’ll never go here again. 1.) I ordered delivery to Ipswich. Paid over the phone for 1 GF pizza (which is over $20 btw, already kind of ridiculous). The delivery driver (who wears a kilt, Idk his name) calls me super angry because he could not find my apartment. I told him I’d meet him in the parking lot by my car (gave description of my car). I meet him and tip him a $5 bill (it was all I had on me in cash and almost $30 for one pizza is crazy). He then proceeds to give me a hard time about him not being able to find my unit, was super rude about it to me. I don’t know what he was expecting to achieve out of this. Sounds like a him problem. 2.) The next time I called for delivery the employee on the phone said let me put you on hold, he didn’t press the hold button I heard the entire convo- he says to the delivery driver “Do you want to deliver to Ips.? It’s the girl who gave you a $5 tip last time.” As if $5 tip for ONE pizza is not enough… it was a 25% tip of what I ordered. The employee took my order. And I paid over the phone with my debit card and I added a tip over the phone for the driver and I think I tipped $10 because of the comment he made, which is a 50% tip of what I ordered and should not have felt guilted into tipping more. The delivery driver knocks on my front door, I take the pizza and proceed to go back into my apartment. He knocks on my door and is very rude and berates me for a tip, saying this is how he makes his living, etc. not even in a kind way. I said I paid over the phone and tipped $10 over the phone. Again, I tipped more this time when I should not have felt pressured into doing so only for him to be rude to me, again. The delivery driver called Pizza Factory in front of me and made me give him my debit card and read the employee my debit card numbers over the phone. Allegedly the payment did not go through the first time… and 3.) this happened prior to both instances above. I was working in Rowley, got out of work and called Pizza Factory for a pizza. No one answered the phone. So I drove over there. I was the only customer in the lot and I was parked directly in front of the location and could see all employees inside. I called from my car to order - I watched as no one did anything and completely ignored the phone call. I should have just left, but proceeded to go inside to order and then they took my order. The employees are rude, especially delivery driver. I’m gluten free so limited options, the pizza is way too expensive for what it is and it’s subpar AT BEST. Topsfield House has a $11 gluten free pizza and it’s amazing, plus the staff are so friendly. I guess Rowley House has a GF pizza now but have yet to try it (also not sure the price point). Definitely skip this place."

"Every single time I come here the young staff is so rude and careless. I have never been to a pizza place that allows staff to sit around while tables are filthy leaving customers without a clean place to eat. The delivery driver is always sitting infront of the bathroom door pushed back so far you have to ask him to move to get into the bathroom . Not impressed at all. My dad asked for a to go box multiple times and the staff looked at him like he at 10 heads and went back to doing whatever was more important. Not impressed at all. My dad asked for his personal pizza warmed up. The girl working at th counter gave him the dirtiest look then proceeded to not heat it up and served it to him cold.The employees really no how to make people feel unwelcome that's for sure. Will not be back."

"Super friendly. Delicious pizza and crust! No shortage of cheese and ingredients! Amazing meal! We had 3 different pizzas and all were delicious!"