Papa Gino's,

748 Gallivan Boulevard, Boston, MA 02122

"Used to be wonderful. Now when you order delivery, apparently they use Door Dash, this way, they won't be blamed. Made delivery order 9n Papa Gino'swebsite, I literally live a 5to 7 min drive, gave a 25/30% tip. The App sends delivery person to another town (Milton) and then to my house. The delivery person was embarrassed, but said he cannot override the App. I get frozen pizza. I call Papa Gino's and explain the situation, employee totally understands and is sorry for this, he talks to manager, I can hear it; manager says, oh if they (me) order in the future, Papa Gino's will give me the credit then. Really Papa Ginos Manager??? Because this experience was fabulous, i just can't wait to order again.....I hung up, and will never order from them again."

"Horrible, Horrible Worst food ever. I order a chicken and broccoli alfredo pasta . The pasta was over cooked and I only see 3 pieces of broccoli and 2 little pieces of chicken. I call them and all he says was that he didn't cook that food is the people in the kitchen. El peor servicio, es horrible no le recomiendo este Papa Gino's a nadie , cosinan la comida de mala manera . Ordene una pasta y parecia harina de lo mal cosinada que estaba.."

"Saturday August 12 2023 Been going to this location since I moved to Boston for over, 15 something years. Never had any issues until recently months. Didn’t say anything about poor quality of service in my history my life. The lady working at the register in Dorchester location has an undeveloped destitute mindset. So unbelievable how many orders that thing of a human mistakenly made wrong. I’m not the one that complains but something has to be done. Specifically told her I wanted an extra large cheese in size ( diameter ) this piece of submerge gonna charge me $18.84 plus tax for a regular large cheese which said $16.80 plus tax. Mind you it’s not about the price, it’s about her not knowing simple addition. Order something else which was around $31, but wasn’t what I ordered. Mind you again i stopped calling that location because of recent history of excessive mistakes over the phone with ORDERS. Show up in person, it’s unbelievable WORST!!! Overcharged me and instead of Accommodating me she thought it was in her best interest to raise her tone. It’s all good with me I’ll find another location but significant changes needed at marcy Boulevard location. Just want to note that the cooks was two African American young men and lady that did an an amazing job cooking the food to note and assisted me. Those three definitely get a great recommendation for me. Making sure I call headquarters Monday."