Dr. Dental: Dentistry & Braces 101 Falls Boulevard, Quincy, MA 02169

"Be very careful with this place. I see there are a lot of good reviews but from my experience the negative one deserve some credence. I went to Dr. Dental because of a toothache. The dentist I planned to see for it wasn't available until after the holidays so I needed to find someone else. A family member told me that Dr. Dental accepts my insurance (masshealth). I decided to give them a try. I got an appointment quickly. All seemed well until I got the new patient forms. They sent it by text which is annoying for someone who constantly clicks the wrong letters on a phone. More frustrating was that there was no obvious way to fill in the year of birth other than scrolling back on a calendar month by month starting from the current year. One of the forms wasn't one I could complete. It wanted driver's license information. I don't drive. I use my passport as an id. When I arrived for my appointment, they made me refill everything by hand because I didn't complete the driver's license portion of the forms. Even though I arrived 10 minutes early, I was taken in 20 minutes late. Between my back issues and the waiting room chairs being uncomfortable, it felt like an eternity. While I waited, a man in dirty, ripped clothes entered the office. He swore on his phone then he went to the front desk to casually chat to the receptionist. At points he dropped more swears. He seemed to have issues keeping still in his chair, which made me more uneasy when the receptionist repeatedly left her desk. During the wait, an ambulance pulled up to take a patient. It might have explained the delay, but it didn't inspire confidence. When I was finally taken for my appointment, I saw other reviewers meant about the office being dirty. It wasn't as sterile and tidy looking as other dentist offices. The walls look like they needed a paint job. Some of the objects in the room looked old or like they needed to be wiped down. Some of the items on table tops looked cluttered. The dental assistant seemed like a sweet person. She did what one would expect of her position. She asked me what was wrong and took my x-rays, although one of the images kept coming out bad so she had to redo it three times. Very shortly after she finished, the dentist entered. He didn't once look into my mouth. He told me he saw nothing wrong with my x-rays and seemed to doubt that I was having any issues. I had to explain to him what I already explained twice in my patient forms and once to the assistant. Once again, without looking in my mouth, he gave me his opinion. He told me I had a crack inside my tooth that was invisible to x-rays and that I needed to see a specialist who he could personally recommend. He insisted that I needed a crown and root canal. It wasn't a question if it was what I needed. The way he said it suggested that would definitely be the treatment I would get. What was most alarming was that he kept saying I had to see an "orthodontist". Endodontists are the ones who deal with cracked teeth and root canals, but this doctor said "orthodontist" four times. I just left without taking the referral. After my appointment I did some research. There were other, less severe causes that were more in line with my symptoms. Notably my medications and eating habits matched up with what medical websites said could cause weak enamel. I've heard that dentists scamming patients by wrecking their teeth with unnecessary procedures was an under reported crime. Dentists make more money through crowns than from less invasive treatments. I'm almost positive just from this visit that Dr. Dental gets money from referrals for these procedures. If you go to this place be very careful. Also, be aware that it seems when people write bad google reviews about them that they often claim that the person isn't in their system. My google account uses my nickname which is what everyone calls me. Not my insurance name which I used for my appointment. Also they may just be covering their business practices by discrediting reviews from patients who weren't happy with them."

"Had work done a couple years ago. The dentist told me I needed crowns, got two done, the procedure was so bad because they created even more cavities with their "sanding" tools. My front tooth got damaged because the dentist was not careful. When the whole procedure was done, She told me I needed to get more crowns. My front tooth was perfectly fine until you destroyed it. That's why I haven't gone back since"

"There were good and bad aspects to my recent visit. I waited 30+ minutes before being seated in the dental chair. The given reasons for the delay were “short-staffed”. If that is the reason, perhaps less patients should be booked. My reason for the visit was a loose bridge. I asked if it could simply be removed and re-cemented but was told no, that I would have to have a new bridge created which I know would be very costly. Luckily, while the dentist was poking around, the bridge just came loose and was eventually re-cemented. The work the dentist did was excellent. My frustration was with the wait and the original diagnosis. It felt like profit was an underlying reason."

"I booked an appointment because of the jaw pain I was having. My appointment was at 11:00am. When I came in there was no one at the desk for 10 minutes. Nicole was super friendly. However I wasn’t seen until 11:30am. I get back there and I didn’t leave until 12:30 for them to tell me I need to schedule an appointment with the specialist to take out both wisdom teeth. I come back the next day my appointment was at 12:30 I didn’t get seen until almost 1:00pm. They do a rescan of my teeth and then the doctor comes in and says those aren’t her teeth scans cuz she has an extra tooth underneath she needs a full head scan to see how I’m going to take it out. If you book here make sure you have all the time to wait. Waste of time!"

"The staff there are very pleasant and professional. My Dad had 3 teeth extracted and they came out so quick and clean that he didn’t even need stitches and felt great afterwards. The front desk woman/secretary (Nicole) has been so professional and kind and has gone above and beyond to help us. I’m very grateful for the pleasant experience."