Domino's Pizza,

58 South Broadway, Lawrence, MA 01843

"I ordered at 10:22pm online for delivery to a well known area. At 11:05 the driver calls in the wrong spot and I provide very precise details. 11:20 has the driver again in the wrong spot. He says he will go back to the store to figure it out. I call the store and the guy says that this location doesn’t deliver to Methuen. I apologize and hang up. Double checking it was this store, I called back, now at 11:30. I asked for the pizza and a refund due to how late and cold it would be. I was told I could have one but not the other. I chose refund. Wanting to give them another chance and still very hungry lose to midnight, we tried again. My coworker then placed our order online again under her name, but called to confirm it could be delivered. It arrived barely 15 minutes later. The driver handed it to her from his trunk, without a heat bag or any form of contaminant protectant or temperature control. It was cold and rock-solid. It was very obviously the first pizza from well near 1.5 hours earlier. She called and spoke to the same guy I did, stating exactly that and was not met with any form of apology or explanation. She requested a refund and was merely told okay. I used to be a shift leader at a pizza place for a few years and understand what a rough night can be like. However, I also know that allowing this to occur is disgusting and absurd. Dominos should be absolutely ashamed of their gross, unsanitary, and unethical practices."

"I want to give a shout out to the team at my local Dominos. I hadn’t had Dominos in many years (best I can tell maybe 10 years). Maybe I should reconsider where I get my pizza. The pizza I got was tasty, hot and much better than I remember. I know people like to complain (did tech support for many years), but I wanted to share a good experience. So, keep up the great work. I will be ordering again."

"Great friendly staff and quick service. Mine could have been a one off but Got tummy ache and diarrhea after eating here overnight. Hope the others had a better experience. Food was improperly cooked. The spinach feta Bread had no feta and 1 leaf of spinach. The hand made pan had uncooked stale looking Alfredo. See pictures Order Details Order #: 3392 Date: 11/03/2023 9:01PM"

"I know it’s a little strange to be ordering pizza with gluten AND dairy allergies, but they offered a gluten free crust that doesn’t contain dairy, and they offered a no cheese option, so I thought it was worth a shot. The app even checked to make sure I really didn’t want cheese. I assured it I knew what I was doing. Apparently, the person who made my pizza didn’t double check the order. My pizza showed up room temp (the driver had no less than 4 empty pizza bags in the backseat), not cut all the way through the crust, and with a regular amount of cheese on it. I started cutting it before I realized the cheese was on it because I was starving."