Holiday Inn Express & Suites Boston South - Randolph, an IHG Hotel

"MY MISSING FAMILY WAS THERE ABOUT FIVE OR MORE YEAR AGO WITH A GROUP AND THEY WERE MISSING SOME OF THEM TO. SOMETHING HAPPENED AND THEY HAD TO MOVE. MY MISSING DAUGHTER SONIA BELL HER KIDS TAMARA AND TREA AND MY SON PERCY ELIJAH,III WITH FORMER GOVERNOR CELLUCCI AND HIS FAMILY AND OTHERS. I WAS 109 WARREN STREET NOT FALL FROM THE POLICE STATION AT THE STORAGE ON THE CORNER."

"Overall a bad experience, and I didn't even get in the door. I called the hotel direct rather than going to Priceline or Expedia... found out that was a mistake. How does a third-party vendor beat your own price by close to $20 (and that was their "military appreciation" price). At the end of the call, the operator says some random prompt about complimentary trip - next thing I know I'm talking with some gimmicky time-share type person... who I assume they get paid to refer folks to. I made the reservation day of, but some emergency came up in the afternoon where I had to "cancel." I called the front desk to let them know...and sat on hold for 5 minutes. I didn't think they'd refund anything (since it said canceling results in a one night charge) but its nice to know they also charge the full taxes and fees too... for doing absolutely nothing."

"I initially had a good stay at first the morning staff was friendly and helpful. The cleaning crew were nice. Everything is conveniently located here. I tried to extend an extra night at this location. I asked the late shift front staff with longer locs if we could extend the night. He curtly said no we’re sold out. He didn’t check the system to verify or anything of that nature. That was not true. They had several rooms available I was able to repurchase again through Expedia and the front desk morning staff helped me with the extension and card. The late night front desk man simply did not want to do his job and did not care to help me."

"Breakfast was okay. I've had better. I asked for fresh towels but only got the big ones. Overall, it was a very nice and comfortable stay."

"Hallway wall paper is coming off. No door knob or lock on the bathroom door. Dirty carpets that smelled of urine. Couch and wall behind was splattered with brown stuff. The room smelled as though they were trying to cover up a scent. Housekeeping entered our room when we had the privacy door hanger on AND told them not to enter we will pick new towels up at the front desk. Ridiculous! And all that was said was “oh we will talk to them about that”"