Walgreens

"Friendliest pharmacists and pharn tech staff I've seen in awhile."

"If I could leave 0 stars I would. This is the worst Walgreens I have ever been to. Walgreens advertised for Christmas that you could turn a picture into a 252 piece puzzle. I decided to buy 7 of them, spending over $200. I placed my order & I waited an hour past my allocated wait time to be courteous. I go to pick up my order they inform me that it’s going to take a long time to make them because no one in the store has ever made one & they didn’t know what they where doing. I said alrighty not a problem I’ll come back. An hour later I get a voice mail from a Walgreens employee saying that I’m not cropping my photos right through the app because when they’re printing them it’s not coming out right so I need to figure out how to fix it. So I drive back to Walgreens and I explain to the employees that I’m not cropping the photos the Walgreens app crops it for you according to how they are supposed to be printed, they argue with me saying they don’t know what to tell me it’s not working & they don’t know how to fix the issue. So I patiently tell them it’s OK you guys take your time and figure this out. These are Christmas gifts and I would like to purchase them. So I wait around for another 45 minutes while 3 people try to figure out how to print these puzzles. They finally tell me why don’t you try printing it on the kiosk, so I try printing it on the kiosk they tell me it’s not working mind you now a 4th person has come to help them 2 employees 2 managers. Nobody can figure this out. I finally said you know what I’m all set. This is to much stress. I’m taking my business elsewhere. One of the managers rudely said OK then have a great night with a sarcastic tone like I’m the problem when I’m trying to spend over $200 on a product you’re advertising for me to buy. I ended up placing another order for 7 puzzles at a different Walgreens. Waited my allocated time got, the notification that my puzzles were all set. Went in to pick them up. Everything was absolutely perfect. The puzzles came out beautiful. Will never give my business to the Richmond Walgreens ever again after that fiasco. Clearly, nobody was trained properly or they just didn’t care which is really sad, if you’re going to work in customer service and be a manager then you should really know how to talk to people instead of acting like you have no idea what you’re doing."

"Since Walgreens took over for Rite Aid, it has been nothing but a train wreck for months on my prescriptions. Every month. Store hours never updated correctly, time missed on controlled substances due to not being open or technological mishaps on their end. I like the pharmacists and this isn't their fault, it's the system. But after months ofvissues, I'll be taking my husiness elsewhere permanently after 14 years."

"Should be ZERO. Pharmacy staff it awful. Pharmacy closed Saturday & Sunday. Drive thru makes you wait 10 - 15 minutes while they chitchat. NOW the automated phone for script refills and store does not connect. CAN NOT call in refills. They MUST be looking to lose customers and go out of business. PLEASE DO!"

"The pharmacy and staff always go out of their way to be helpful. You can also get shots and a COVID drive thru is available at this all location. Always have great sales! Worth checking out, not as expensive as CVS!"