Pleasant Valley Dental Health
380 Merrimack Street, Methuen, Massachusetts, United States
About the Pleasant Valley Dental Health
Pleasant Valley Dental Health is a premier dental institution located at 380 Merrimack Street in Methuen, Massachusetts. Our dedicated team of dentists and staff welcome you to our office, where we strive to provide exceptional technical services in a friendly and comfortable atmosphere.
At Pleasant Valley Dental Health, we offer comprehensive dental care services to enhance the quality of your life. Our focus is on preventing, diagnosing, and treating conditions associated with your teeth and gums. Our office hours are Monday through Friday, with convenient appointment times to fit your schedule.
Our services include General, Family, and Cosmetic Dentistry such as Dental Exams, Teeth Whitening, Implants, Root Canals, Veneers, Crowns, and more. We serve patients in Methuen, Boston, Lawrence, Haverhill, and other surrounding areas in Massachusetts.
We invite you to visit our dental office and experience the exceptional care and personalized attention that Pleasant Valley Dental Health has to offer. Your dental health is our top priority, and we look forward to helping you achieve a healthy and beautiful smile.
380 Merrimack St STE 3E, Methuen, MA 01844, United States
Opening hours of Pleasant Valley Dental Health
Monday:
08:00 - 18:00
Tuesday:
08:00 - 18:00
Wednesday:
Day off
Thursday:
08:00 - 18:00
Friday:
08:00 - 14:00
Saturday:
Day off
Sunday:
Day off
Reviews of Pleasant Valley Dental Health
"Since all the changes have recently happened in this office, it's gone way downhill! No response to emails for 10 days and nothing but excuses for ignoring my request for records after emailing several times. Dr. Upite was great, but his new office staff isn't worth the hassle. I'm just trying to move forward with a new dentist and better staff. Getting my records seems impossible from this place."
"Sadly I must change my 5 star rating to a 1. I’d give a 0 if I could. Love the dentists and hygienists. They are wonderful. Unfortunately, the new office manager is extremely difficult to deal with. She is passive aggressive and not a bit reasonable to deal with. The customer service representative from my insurance company could not believe how difficult she was. I have worked in the health insurance industry for 40 years much of that time spent working in provider relations and I have never encountered such rudeness from office staff. Please don’t tell me to call the office to discuss my concerns unless I’m speaking to the dentist directly."
"I do not relish the idea of writing this review because the dentists and hygienists at this practice are some of the best you will come across. If you do use this practice make sure you have out of pocket liability in writing prior to having a procedure done in case there is an insurance issue. Follow up with your insurance prior to having a procedure done as well. If you do give them your credit card and sign anything that allows them to charge it, be prepared to have charges run without receiving an itemized bill or them making sure you know that they will run it before they do. I will happily edit this review if things get resolved but that does not negate the fact they charged my credit card almost $1000 prior to making sure I knew they were doing it or even receiving an itemized bill for what they were charging me for which would've potentially maxed out my card just prior to Christmas. I would've happily worked something out if they had given me the opportunity to return their call prior to charging my card.the office manager left me a message to call her back in an hour before running my card without my knowledge as to how much or price breakdown. The office manager is passive aggressive and a bully when it comes to extracting money from you by any means possible. Her customer service skills are simply non existent and she will not hesitate to charge you first without waiting to here from you. Her behavior is borderline harassment with phone calls and she will try to convince you that you don't understand your rights and that she knows better because she comes from a family of lawyers. Do not believe it and stand up for your rights. Question and don't be intimated by her. I have never not paid my medical bills and have been going to this practice for over 15 years. I had no issues with paying my balance if I truely was liable. As long as Alyssa is the office manager here. BEWARE! Non of this needed to happen if the office manager actually understood solution based client service practices and didn't act like she knows better than everyone else. I've been in Healthcare for 20+ years and have never experienced this type arrogance on the part of an office manager."
"Five Stars for Dr Upite and the Hygienist, especially Elaine and Catherine. I've never had a bad experience until I met the new office manager whom which is very confrontational. I've been a patient for roughly 10 years and for some reason the practice now requires a SSN and credit card on file. Not once has my insurance not paid. I've never carried a balance. My wife works in the dental industry and informed me her practice asks for it however doesn't push patients for it unlike this new office manager at Pleasant Valley Dental Health. The new office manager also informed me they bill our insurance as a "courtesy" to us and could just make us pay in full at the time of service. This would then require the patient to apply for reimbursement from the insurance company. So glad they perform this "courtesy", I bet if they stopped this "courtesy" they would see a decline in the number of patients they see each day. Actually, I bet they will see a small decline just due to this new office manager. I’ll happily delete this review if this new office manager ever departs the practice."
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