PetSmart 6106 Shops Way, Northborough, MA 01532

"Hello to those who are reading this. Avoid getting your pet groom here. My dog has passed away and I’m pretty sure the groomer had something to do with it. Not sure if it was because I didn’t tip much. I usually tip $15. My dog refused to eat or do anything really after his grooming appointment. It was a really sad moment to watch. I’ll avoid getting any grooming done at petsmart. They legit just hire anybody to do it. Some of these employees look mentally unstable to be groomers."

"Definitely recommend this pet store over other places like petco. . The staff is friendly, they don’t try to upsell you, and they will try to answer the question if any asked. . The store is big and organized ."

"I travel to different job sites for work so after getting off, I was overjoyed to unexpectedly come across this PetSmart nearby as I was running low on a specialized food for my ailing pet but I don’t live near a PetSmart so it’s always a bit of travel. Very large, clean, bright, and well stocked! In my opinion, the world has not only gone further downhill with resources/supplies/costs but is more dismissive since the pandemic. Perhaps many are struggling more to care for themselves let alone about others. Whatever it is, I always count my lucky stars when I get great customer service. I usually bring my own bag to avoid waste but coming off work unprepared to shop, I didn’t make a large purchase and wanted to explore the plaza more so I asked the employee apologetically for a bag. To my surprise, the employee was very sweet and kind and dug around to find the nicest sturdiest bag for me! It was so unexpectedly considerate, it really moved me and left me with a wonderful impression of this store. I was a tired hungry walking zombie who looked like a hot mess after a grueling long workday and yet I didn’t get judged, got offered help quickly when I was lost in the aisles, and treated kindly at checkout. I’m so envious of those who live close to this location. If I didn’t live over an hour away, I’d shop this store frequently!"

"Excellent service. Grommer Nikki is of the highest quality. I won't bring my puppy anywhere else but to Nikki"

"My pup has completed two courses of training and about to start another 6 week advanced training class. So pleased with his progress. Kat the trainer is so great and her training style is top notch. She makes sure every dog and owner understands the lesson before moving on to the next, we get homework and review what we learned. My pup understands me so much better now, and the socializing with other dogs has been such benefit. Very happy I signed my pup up and absolutely love the trainer, and so does my dog."