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Extended Stay America - Boston - Westborough - Connector Road
19 Connector Road, Westborough, Massachusetts, United States
About the Extended Stay America - Boston - Westborough - Connector Road
Extended Stay America - Boston - Westborough - Connector Road is a convenient and comfortable lodging option located at 19 Connector Road in Westborough, Massachusetts. This institution offers spacious and well-equipped rooms for extended stays, making it ideal for both business travelers and vacationers. Guests can enjoy amenities such as fully equipped kitchens, free Wi-Fi, and on-site laundry facilities. The location also provides easy access to nearby attractions, restaurants, and businesses in the Boston area. Whether you are visiting for work or leisure, Extended Stay America - Boston - Westborough - Connector Road is a great choice for your stay in Massachusetts.
Photos of Extended Stay America - Boston - Westborough - Connector Road
19 Connector Rd, Westborough, MA 01581, United States
Reviews of Extended Stay America - Boston - Westborough - Connector Road
"This hotel needs to be doused in gasoline and burned to the ground. Filthy lobby. Filthy elevator. Filthy halls. Filthy room. They don't clean, they only spray fabreeze and chemicals. Felt sick all night breathing in the air. Canceled my second night and left never to return. You lost two customers permanently. Fire the CEO and all management staff from top to bottom. How do you allow this. Unreal. Horrible. Never again. The front desk employees are not part of this review and do their best."
"Gave these ratings because, an year back - I had booked a room for a week here, however after reaching here the recptionist informed of giving my room to someone else and the hotel was full booked. I was left stranded without any option or transfer at 7am. Anyways, this will rarely happen to anyone visiting here I suppose."
"Had a late cross-country flight, so knew I would check in late. Called the front desk a day early to confirm my late check in time. Front desk staff was friendly and told me they would note my late arrival on my account and that, since I prepaid through Expedia, there would be no problem. Flight was delayed a little, so arrived at 2am. Person came to the front desk and nonchalantly told me they don’t have a room for me. I told him that I prepaid and called ahead. He also said that the room is not guaranteed if you book through a 3rd Party (Expedia). I told him that what he is saying cannot be true as that is the whole point of a booking service. He said that I could get mad all I want but he still doesn’t have a room. I was not acting angrily at all. (The TV right by the desk was shattered so I wonder if someone else actually got angry.) I went outside and spent 45 minutes looking for hotels with availability, but there were several things happening in the area and everyone was booked. Finally found a place 15 minutes away, so needed to Uber there at 3am. I had early meetings the next day and lost at least an hour of sleep. The only reason I chose the hotel was because it was walking distance to my office. I had to spend a lot of extra money on Uber’s the rest of the trip. Was happy though that my new hotel was much cleaner and nicer. Will never go to an Extended Stay again."
"Twenty years ago this place was a home away from home for me while on business and have lots of wonderful memories attached to this place. All these years later it's kind of heartbreaking to see the place as a shell of itself. It's weird that the place actually looks like it got an upgrade and it looks worse than the worn out look it replaced. The smell...of which others commented on permeates the place as if it is an over orangy antiseptic that is disgusting. The halls smell of urine as the place is overrun by its "pet friendly" status. Gone are the bustling days of a lot of workers going to work as it appears to be dominated by its new status as a "residential hotel". Many of the inhabitants are nice but remembering the initial business model of Extended Stay, it's a far cry from it. It's become quite loud when I remember it being so peaceful here at the end of a day. The facility is run down, the parking lot which used to be super smooth, no longer is. The kitchen areas used to have all the necessities now you have to trouble the staff for everything. One of the things we loved about being here is you could cook. It doesn't even have an eating area anymore. The staff is incredibly nice! I can't say that enough. They gave us anything we asked and even addressed an overtly loud person. The price was reasonable for the stay and this isn't an issue. This facility is past it's prime especially when for a few dollars more you can go to the Hampton Inn that now occupies the front of the property. (Also a change from our previous stays) I say it's probably time to close this place if I was someone making decisions for ESA but my memories of here will always remain but we probably won't come back as it is. Thank You!"
"We didn't have the best experience. After a 12 hour day of traveling with a toddler and dog, we arrived at the Extended Stay America less than one mile from this location, where I had made a reservation over the phone two days prior. When I tried to check in I was told they had overbooked, and were sending us to their location less than a mile away (this location). When the receptionist tried calling to confirm with this location she could not get through and said "something must be wrong with their phone," and sent us anyway. When I arrived and tried checking in at this location the person at the front desk said they were not aware we were coming. They called their manager and did succeed in getting us into a room and at a discounted rate. (The receptionist was very kind and honestly the only reason this review has 2 stars instead of 1.) Once we finally got to our room we noticed a mildewy smell, and the carpets definitely hadn't been vacuumed. I checked the beds and they looked clean enough and we were all exhausted, so we stuck it out. Unfortunately at 11:30 pm when we were all asleep, the fire alarm went off and everyone had to evacuate. On the way out another guest's dog nearly mauled our dog, we were outside for 30 minutes, and there was no communication during the wait or after we reentered the building around why the alarm went off in the first place. There was no communication about this the following morning, either. We left early the next morning. In the future I will put out a few more dollars to stay at a more organized, communicative, and cleanly hotel."
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