Pet Supplies Plus Franklin

"Eddie , my senior Cairn Terrier and I go here at least once a week, the staff here is phenomenal especially Breonna. They all give Eddie live as he rides in the carriage...We loove this place This place is the best, they were so nice when my Eddie passed so when I adopted a senior Coco I went back it's been 2 and a half years and still the best, The groomer Rylea is awesome, 6 weeks after my handsome man still gets compliments"

"Pet Supplies Plus is the best pet store hands down. The staff at the Franklin location was so friendly and all offered their help. Everything I needed was in stock and on sale! Double bonus!"

"I love to patronize new businesses and support local businesses especially one that is Veteran owned. This location is pretty good, has a good stock of pet supplies and the prices are competitive and the staff seems helpful. The reason I cannot bring myself to rate this business higher is the time I wasted yesterday trying to pull up my rewards on their atrocious website as they dont have an app at all. I spent about 10 minutes and had to step outside to pull up their slow, crashing website that included a $10 rewards to use since the staff could not pull up my rewards on their systems at all which was odd. The website is always slow, crashes at home as well and its a little odd, if you offer a rewards program, why would you not be able to pull up my rewards? I will continue to patronize this store, but it I will think twice since both Petsmart and Petco offer a streamlined app and rewards program."

"Extremely disappointed in the grooming of a Great Pyrenees. I was told 1 12 hours but everywhere else was alway 3 hours. She was still wet and I could not understand why she was running wildly and then sitting frequently. Then I saw the horrific shaved butt and the underside of the tail. She is in agony from the razor burn and the skin is raw. She had large matts in her tail that I had to cut out and spots of pure white fur were yellow. Never again. Wish I could give ZERO stars. And I was assured that she was the head groomer and she knew what to do. I talked on the phone and then in person. Never thought my dog would leave there in pain."

"I have been going here, since they opened. I love it, they are so caring, friendly and kind. The employees all have smiles and seem happy yo be working there, that says a lot. I have never had a bad experience with their male groomer or their current female groomer. I have sent my daughter there with her dog and she was so happy. She told me the girl was so patient with her 100 pound Bernese mountain puppy. Pam H."