Holiday Inn Express Coventry S - West Warwick Area, an IHG Hotel
4 Universal Blvd, Coventry, Rhode Island, United States
About the Holiday Inn Express Coventry S - West Warwick Area, an IHG Hotel
Holiday Inn Express Coventry S - West Warwick Area, an IHG Hotel, is a comfortable and convenient lodging option located at 4 Universal Blvd in Coventry, Rhode Island. This hotel is part of the prestigious IHG group, ensuring high-quality service and amenities for guests. With modern and spacious rooms, guests can enjoy a relaxing stay while exploring the nearby attractions such as Roger Williams Park Zoo and Newport Mansions. The hotel also offers a complimentary breakfast buffet, free Wi-Fi, a fitness center, and an indoor pool for guests to enjoy during their stay. Whether visiting for business or leisure, Holiday Inn Express Coventry S - West Warwick Area is a great choice for travelers looking for a comfortable and affordable accommodation option in the United States.
Photos of Holiday Inn Express Coventry S - West Warwick Area, an IHG Hotel
4 Universal Blvd, Coventry, RI 02816, United States
Reviews of Holiday Inn Express Coventry S - West Warwick Area, an IHG Hotel
"The hotel is located in a convenient area and parking is plentiful. Upon arrival, the woman that checked us in was very nice and helpful as can be. Throughout our stay, she was working hard playing multiple roles the best she could. The room was not as clean as I would expect. You could tell it was rushed with hair in the bathtub, very little towels, and only two pillows for a king bed which is not the norm. The biggest issue here was breakfast, of a lack thereof. All of the juices were out each day. The coffee was out but replenished when requested. The milk was only available 1 morning but not the other 3. The bowls for the cereal were only large enough for 3 tablespoons worth (honestly have never seen such small bowls in my life) but this was fixed the following morning. The cinnamon rolls were only available one morning and the bread was maybe a bagel or two. The 2 hot food items were fine and available. We asked about this each morning and apparently a truck did not come. While I understand issues happen, a manager should make sure guests are taken care of and go to the Walmart a block away and purchase what is needed to ensure their obligation of an included breakfast was met and guests were happy. I hoped this was not common but after seeing other reviews, it appears this is normal. Another guest mentioned it has been this way his entire stay of 8 days. The trash was more than overflowing and smelled pretty bad. It seemed as if they did not want to order breakfast nor staff someone to provide it as the same woman that checked us in was doing her best playing multiple roles. Management issue here. Many guests were upset about this. I have spoken too and raised the issue with IHG and they plan to address the issue. I would stay again if this issue was remedied and the cleaning team was retrained and up to par"
"Room wasn't ready when we got there well after check in time. Friends couldn't check in because they messed up the reservation. Room floor was dirty and sticky. Bed was not made or changed for second night. We had to go get clean towels. Complimentary coffee was not refilled. Cleaning lady came into our and friends room before we were ready to check out. We still had 2 hrs till check out. Kept running out of breakfast items"
"Do not stay here if you wish to receive anything resembling good customer service. We were here 2 nights. Breakfast on both days - utter carnage. No coffee, no milk, no bread … just 2 forlorn bagels below a notice saying - ironically - ‘Try Building Your Own Breakfast’. Yeah, good luck with that. My husband decided to go for cereal with yogurt, due to the lack of milk, only to find there were no spoons. He alerted the staff member in attendance who responded ‘I don’t think we have any’. Whaaaaat?? Guest laundry facilities - $2.75 in quarters for each. I had sufficient to start a the washer but needed more for the dryer, so went down to reception. Yep, you’ve guessed it. They didn’t have any quarters. Silly old me for thinking they might. So it was out in the rain to try to get some change. Fortunately the Bank of Newport was next door and the lovely bank teller there was more than happy to help. Room servicing. They came round at 6pm. We had long since given up hope. I cannot fathom what the franchisee is up to here but I predict they won’t be in business for much longer if they carry on like this."
"A fairly nice new or recently renovated hotel. The rooms were clean, the hotel pool was refreshing, and the breakfast was decent overall. The only little things that bothered me a little were that the tub drained slowly, the bathroom didn't have an exhaust fan, and the rooms were maybe a little plain (though they were clean and modern)."
"Be aware that this hotel does not offer the usual excellent Holiday Inn Express breakfast. We stayed for 4 nights. Every morning, breakfast was a mess, with food depleted, garbage overflowing, utensils missing, etc. There weren't even many people there trying to get breakfast. No one keeps things stocked. This hotel does not serve the famous cinnamon rolls. Sometimes a cheap, small substitute thing appears, but usually that area is empty. The room was fine except that the air conditioning unit is old, with very dirty filters and a musty smell. The hard floor inside the the door to the room was very dirty. It's disappointing that this hotel seems to be poorly managed."
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