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Hampton Inn & Suites Providence/Smithfield
945 Douglas Pike, Smithfield, Rhode Island 02917
About the Hampton Inn & Suites Providence/Smithfield
The Hampton Inn & Suites Providence/Smithfield is a welcoming lodging establishment located at 945 Douglas Pike in Smithfield, Rhode Island, United States. This comfortable and modern hotel offers a range of amenities including free breakfast, WiFi, and a fitness center. Guests can relax in spacious rooms or suites, and enjoy convenient access to nearby attractions and dining options. Perfect for business travelers, families, and vacationers looking for a comfortable stay in the Providence area.
Photos of Hampton Inn & Suites Providence/Smithfield
945 Douglas Pike, Smithfield, RI 02917, United States
Reviews of Hampton Inn & Suites Providence/Smithfield
"The rooms could use some fresh carpet but the service has been wonderful! I also really appreciate the goods snacks in the lobby, they should think about adding Monster and red bull to the cooler. Right in the parking lot is a gas station with a cute cafe and a bar with pretty good food and a decent selection of craft beers."
"Rooms were great, location was okay, just wish the lady at the front desk was a little more professional. Was clearly having an argument with a coworker or manager about some room service issues the hotel was having while customers were waiting for service. She was understandably frustrated, but that should not happen in front of customers."
"Hotel management needs a lesson in customer service. I prepaid for my room about a week in advance, but was later double charged for the room upon checkout. This is an honest mistake and one that you would think could be easily corrected. However, the hotel has been of absolutely no assistance. In fact, I'm not sure if the manager at this hotel even works or has any interest in assisting their customers. Let me explain. After noticing the double charge on my credit card statement on 11/13 (6 days after my stay), I reached out to the hotel to hopefully correct the issue. I was told that only a manager can do this and to call back in the morning when the manager would be around. Call #2 to the hotel occurred on 11/16, when I was once again told the manager was not around. Call #3 occurred on 11/17, and you guessed it, the manager was not around. This time, I asked if they could take down my name and number so the manager could call me at a time that was convenient for them. You would think that the manager would have a designee or even a corporate helpline for something like this if they would be absent for an extended period, but that was not the case here. In addition to leaving my information with the hotel, I also put in a ticket online with Hilton corporate guest relations. I was told (via an automated message) that I need to allow 3 days for follow-up. Well, here we are on 11/30 some 13 days later and there has been no follow up. The manager also never gave me a call. I decided to try to call the hotel again, which would qualify as Call #4 on 11/29 and was told the manager was not around. This time, they put me on hold to try and call the manager but could not reach them. They said that they texted their manager and would call me back once the manager responded. I never got a call back. They did mention that the manager would be in at 10 am the next day so, on 11/30, I attempted Call #5 to the hotel. I was told the manager was not in and would be coming in at 4 pm. The person at the front desk said they saw my note on the manager's desk, but "if the manager doesn't want to call you back, it's not my fault". Of course, 4 pm came and went with no call from the manager. All I am asking for is a courtesy call back to discuss my concern. We are approaching a month now with no answers from the hotel. This is completely unacceptable behavior that the Hampton at Hilton team should be ashamed of."
"This hotel is fabulous! All of the staff go out of their way to be friendly and helpful. Carmen, who runs the breakfast was outstanding in every way. She welcomed us like family and prepared the best breakfast we could have had. She loves her job and is the most helpful person I have ever met at a hotel. I loved the oat milk. This is rare to find at a hotel. Super weekend!"
"Be prepared, unless they rip out the carpets I would not go back. They presently are stained and smell. If you want towels, I suggest bring your own or wash the ones in you room yourself because you won’t get clean ones after you arrive."
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