CVS Pharmacy 314 Main Street, Gardner, MA 01440

"The cost of one prescription was high so I asked Karen if they knew of lower costs of the prescription in our area? I had gotten that service in the State of Georgia recently. Karen said “ we do not have time for that. We do 20,000 prescriptions a day here” ."

"Since switching from another pharmacy I found two things one they dont have my daughters medications when she needs them and had to switch antibotics once already because of the inability to purchase it. The second is when you put in a refill request on the app and get a text that its ready its never ready. Also a 20 min hold time to get to the pharmacy is ridiculous."

"Got lost in their deplorable phone system and rang thru to providers line accidently, the 1st thing pharmacist rudely told me was I was calling on the providers line. Awful, awful with nonexistent customer service skills. That short older pharmacy tech with the light frosted hair needs to be fired. Way to big for her britches. Go next door to Walgreens like I'm doing. Had to take expired rx for more than a week with pharmacy well aware of it. They didn't have the right dosage, so instead of working with me to fill a lesser dose so I could cut the pill in half and still get the right daily dosage; nasty female pharmacist tells me I have to contact my doctor she couldn't help me."

"Scheduled an appointment online with them, the other day, which was very easy. When arriving today, the woman at the pharmacy I spoke with was polite and professional, after answering my questions she had me go behind the little area sectioned off with the white screen divider, to wait for her to give me my shot. A few minutes later she arrived to administer the shot, which she did quickly and painlessly, Then I browsed around the store to see what interesting items they had."

"The two ladies that referred to themselves as the front and supervisors really need to be taught some customer relations! As my wife and I were sitting there waiting for five minutes and then finally reached over and rang the bell The young lady comes forward and says you only need to ring the bell once , sorry we rang it twice ! As the two young ladies were sitting in the aisle talking about how they run their extra care card instead of the company extra care card to get free points, ignoring the customers in the front waiting for service to clear off the bell from the self check out ! Then when you acknowledge that they should not be talking to the customers like that they vigorously defend themselves and tell you it’s time to leave the store. I have six children and spend over $1000 a month , maybe it’s time to do some Training"