Sonesta Select Boston Lowell Chelmsford

"Staff is super helpful and friendly. The maintenance man saw me carting my toddler back and forth to the lobby to heat food and he brought me a microwave. I wish there was breakfast included, the menu is limited at the coffee shop and the restaurant seemed closed. Note: nothing much within walking distance so my two year old and I had to play on the grounds to kill time while my husband was at work."

"This place is very nice The room are normal size n the bed is comfortable . The place is clean, which is the number one thing I'm always on too of. It's very quiet n a little eerie but it fine. There's a little store in the lobby next to the desk. It has a nice selection n there is a 99 a little down the road"

"I stayed 11/04-11/07 . Let’s first say that the pictures are very deceptive! I chose this hotel based on pictures and reviews (which are now tanking). The hotel is very much under construction, the tub had rust, when we asked for more towels the attendant handed us visibly dirty towels. You must pay for breakfast (which I knew) BUT you also must pay $5/day for parking (which we DID NOT know) until I saw a charge on my card after our stay. Save your money and book elsewhere."

"My experience was terrible. I chose the hotel because it was listed on the Baystate marathon website, and I was just staying one night during the marathon weekend in mid-October. Mistake! 1) The receptionist was surly when I questioned the extra $100 that had been charged to my card on check-in (she said it was a security deposit that I would "probably" get it back a few days after check-out). 2) The hotel itself was undergoing renovations of some sort, so half of the lobby area was hidden behind a big sheet of plastic. The decor was dark and dusty-feeling. Nothing like what the website shows. 3) Once in my room, I couldn't sleep because anytime the people in the room above me moved around, the ceiling creaked as if it were going to fall. This woke me up every hour. 4) When I finally gave up on sleeping and got up at 4 am on Sunday to get ready, there was NO WATER. This was not the hotel's fault--the water main had been shut off due to a fire hydrant accident, but the only fix they offered (after I insisted I needed water) was either an 8-oz bottle for free, or a larger bottle that I could BUY from a vending machine. Unbelievable. Luckily I had taken a shower the night before. When I checked out at 6 am, I thought perhaps some kind of discount for the lack of water might be offered, but no dice. This hotel should be avoided. Edited on October 17, 2023: After reading the owner's response, I admit I must have been mistaken about the vending machine. Perhaps it was just a refrigeration unit with a glass door in the reception area. In any event, I was told I could PURCHASE a larger bottle if I wanted. As for the owner's question about what more could have been done: Immediately after the water was shut off, someone should have gone out to buy numerous cases of water. These could have been left on each floor so guests getting ready for a MARATHON didn't have to scrounge for water."

"Absolutely terrible. Hotel should be embarrassed. My wife stayed here on 10/14-10/15. The following problems occurred during her stay: - Thermostat malfunctioned so only heat would blast. Had to open the window to cool the room - TV would not turn off - Went down to tell the front desk. Said someone would come by. Nobody ever did - Next morning, there was no water. Couldn't flush toilet or take a shower. - Front desk said there is no maintenance on the weekend so nobody would have stopped by to address the heat or TV. So they lied"