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Best Western Royal Plaza Hotel & Trade Center
181 Boston Post Road West, Marlborough, Massachusetts, United States
About the Best Western Royal Plaza Hotel & Trade Center
The Best Western Royal Plaza Hotel & Trade Center is a premier lodging destination located in Marlborough, Massachusetts. Situated at 181 Boston Post Road West, this hotel offers a comfortable and luxurious stay for travelers visiting the area. With a range of amenities including spacious rooms, a fitness center, a pool, and on-site dining options, guests can enjoy a relaxing and convenient stay. Additionally, the Trade Center aspect of the institution provides ample event space for conferences, meetings, and special events. Whether you are traveling for business or pleasure, the Best Western Royal Plaza Hotel & Trade Center is the perfect choice for your stay in Marlborough.
Photos of Best Western Royal Plaza Hotel & Trade Center
181 Boston Post Rd W, Marlborough, MA 01752, United States
Reviews of Best Western Royal Plaza Hotel & Trade Center
"DO NOT STAY AT THIS HOTEL. It is housing illegal immigrants who have no regard for their surroundings. They smoke pot, lie around in the lobby, and eat up all the food in the breakfast area. They smoke marijuana in the common areas and leave trash all over the place. During our stay, most of the elevators and ice machines were broken. We struggled to check in and had to hunt down the front desk attendant upon arrival. When we left two days later since there was nowhere else to stay, we waved goodbye to the social workers lining the lobby walls handing out free items and services using my tax dollars. As I close the review, let me add the Best Western Mission Statement. “Deliver trusted guest experiences, drive hotel success, and foster a caring inclusive culture that respects the environment. BWH Hotels believes that ethical business practices are critical to building the trust and loyalty that lead to lasting success.”. Can someone please tell me how this compares to our experience? We requested a full refund and all we got from the general manager was an apology email. BUYER BEWARE!!"
"The pictures online look nicer than the hotel rooms in person. The building seems to be older and they did upgrade some things but not a lot. The doors seem old, the elevators sound and look very old. The food area in the morning was dirty numerous times with food all over the floor and it wasn’t due to others that day bc I was always there first. And I know they can’t control what ppl do in the hotel but the smell of pot was so strong on my floor. It was like that most days and I would have hoped the staff would find the person and ask them to stop. I don’t care if someone smokes,just go outside. The staff was all nice though."
"We stayed here in 2021 and loved it. The room we had then was updated and clean. Fast forward to Dec 2023 we were given a room that smells like old cigarettes and mildew. The fridge doesnt work, the room keys barely work (you have to insert them about 10x), the bathtub had hair in it still and the pool is freezing and felt dirty. The hallways smell like old basement and pot smoke. We actually had this hotel booked for another stay coming up in January and have canceled our reservation. Oh and someone stole our door dash order from the front of our hotel door.. when I told the front desk the lady couldn't have possibly cared any less."
"The location was great because I was attending a conference on property. The room was nice. We had an issue with the bathroom. When checking in, we noticed that you needed to hold the handle down for a second to flush. Not a issue to deal with. In the middle of the night, the toilet stopped working all together, not clogged, and just would not flush. We did wait until 6:30am to call the desk and was told someone would be right up. 8:00 we decided to go to breakfast (the breakfast was a full buffet, food was fresh and a large selection). On the way to breakfast, we stopped at the desk to remind them of our issue. The manager ( I think) was there and said he would go up and take care of it. After breakfast, we realized it still was not fixed. No messages from the hotel to let us know what was happening. Again, we called the desk. Explained our issue and told them we were even putting off showers to wait for them. We were told we are now on a priority list. After another 20 min, wait ,we did take quick showers expecting someone to arrive at any moment. ( low flow shower) By the time we checked out, nobody came to fix it. We were very frustrated because we had to use the restroom in the lobby (4 floors down) since 6 in the morning. The desk said, "Sorry." The manager said he didn't go up because he couldn't find the right tool to fix it. But he did inform maintenance, I think. Although we never got updates. They did not seem concerned that we kept waiting and could not fully use our room to get ready for the day. They did not seem sincere with the sorry. I contacted Best Western on their website that day but never heard back. I also responded to a survey Best Western sent about my stay. Still no response. They even asked me to give a trip advisor review, I did since they asked. Now, 4 days later, Google asked how the stay was, so I thought I would share."
"Room was nice, stayed here for the pinball convention. Clean, lots of soap, shampoo, and towels. Ac worked great! We had a blast! One thing I will say is we were told room cards are very sensitive to phones. Be sure to keep phone away from room key card so it doesn't deactivate it. Happened to one of ours. Minor issue, overall stay was great!"
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