Walgreens

"Deeply upsetting experience here. Went to get COVID and flu shots. They kept us waiting for almost 40 minutes past our appointment time even though nobody else was getting vaccinated before us. The man who gave me my shot must have done something wrong while giving me the second one, because it was incredibly painful and there was blood running down my arm. He mumbled a quick apology and rushed me out of the room. I’ve never bled from a shot in my life, nor have I had one that painful. Also, while we were waiting, we could hear people in the prescription line, and EVERY SINGLE PERSON who came to get a prescription had some kind of issue with it - either the pharmacy had messed up or some important communication was missed. I’ve truly never seen anything like this. Avoid at all costs."

"This is directed at the pharmacy. They consistently drop the ball, openly talk about customer’s medical issues after they leave, and then love to blame the customer for any things aren’t ready on time. From what I’ve seen, the women with red hair that checks people out at the counter is the center of their problems. She is extremely nosey with what other employees are doing, even ignoring what the customer in front of her is saying so she can ask what other people are doing. She’s also quick to cut you off and then is surprised when she doesn’t hear the entire story. Switching all of my prescriptions to another pharmacy."

"I had a very pleasant shopping experience here due entirely to the helpful woman who was working 8/5/23 at 7:53pm. The store is very neat and clean."

"This pharmacy has gone downhill since Becky left. I am grateful that I normally go to CVS in Easthampton where they are professional and courteous. I was quoted a price for a prescription. I arrived and waited for 45 minutes to only be told that that was incorrect. I will not return to this pharmacy. Unfortunately the good attitudes there are overshadowed by the poor ones."

"I would give the young man and the woman who are public facing 5 stars if I could. They are polite, professional and friendly. Walgreens does them a disservice by leaving them understaffed at all times. The Pharmacist leaves something to be desired. I waited days for a prescription that the app indicated was on hold. I called the store to find out what was going on with no answer so I went in person to request the information. When the clerk asked the pharmacist about my prescription she sighed, rolled her eyes and told the clerk she just didn’t get to ordering it. I went a week without my medicine. I have never been able to call through to the pharmacy. I get the message that they are busy and there is one person before me. I sat on hold so long last week I drove from Northampton to Southampton while still on hold. I walked into the store, still on hold. I talked to one of the pharmacy staff who works directly with the pharmacist, still on hold. No phones were ringing and no one was talking on a phone. I asked the employee if they answered the phones when they were busy and she said they have to take care of the customers in front of them. I asked the clerk who rang me up the same question and got the same reply. The only conclusion I could reach is that they do not answer their phones if anyone is in line. The people on the phone are customers too. Last year when the Union street store lost its Pharmacist the College Highway location absorbed the customers. The lines were 20-25 people deep to pick up prescriptions. Waiting, though a pain, was more understandable. My conclusion is that Corporate Walgreens does not care about you or me. I’ve transferred all my prescriptions to the CVS in Easthampton. They are friendly and efficient and somehow manage to answer phones with the same number of employees and a drive through. I don’t blame the Walgreen’s employees except the one pharmacist who seems like she really needs a vacation. Walgreens has put them in a bad position"