CVS 107 West Street, Pittsfield, MA 01201

"If I could leave no stars, I would. This stupid store is so understaffed. I scheduled a vaccine for 11 am. It is now 11:30am. There are only three employees in the pharmacy. I’m sure if employees are paid a living wage and are treated well at work by their bosses, they will want to work. It’s the customers that suffer. HIRE people and pay them decently and treat them well. This waiting for over half an hour for a one minute appointment is not acceptable. DO BETTER CVS!"

"Not the happiest with this location. I find Myself waiting on hold, at time up to 20 minutes, I understand there are others before me looking for information, but it would be helpful to know how long my estimated wait time is. There have been times I’ve run out of my prescription because I have had to wait for this location to reorder my prescription. Generally the staff can be nice but there is a clear lack of communication; it has happened twice now where I have called for my prescription status, spoke with someone on the phone who says it is ready (because the automated system doesn’t always send accurate information) and when I show up I’m told it isn’t ready or they had to reorder. I’m currently on hold with them (for 30 minutes now) it’s 10:52 and I feel They go to lunch at 11:00 so I think my call will be sent to the “we are currently closed for linch” message (which has happened before). Overall it’s not the best CVS experience."

"If I could give a 0, I would. Went to the drive up pharmacy, spent 7-8 minutes waiting in line behind one vehicle. That vehicle took quite a while to process their prescription. When they left, I pulled up to the window and was promptly informed that the service window was closed for lunch. Nobody bothered to tell me they were closing shortly while I waited in line wasting my time. I think if you're already in line, you should be served. I don't live nearby so going to the CVS is not convenient. Furthermore, that a pharmacy would completely close and let everyone take a lunch break at the same time is ridiculous. They should stagger breaks and lunches like everywhere else! I'll go to Walmart or Walgreens next time."