Walgreens,

37 Cheshire Rd, Pittsfield, MA 01201, United States

"Calling in a prescription is pointless. Even if you call in, refill on the app, or have a doc send in the refill days in advanced you will inevitably wait days and never get an update that your script has been filled. When you inevitably go into the store they will tell you "we're still working on it, do you mind waiting." Even though it should have been filled days ago. This happens to me and several other people that I've witnessed going through the same thing. If you're lucky they will fill in 20 minutes or so... Otherwise they will tell you that they are out and you have to wait a few days... Even if you put the script in a week in advance."

"I would give 0 stars. They have managed to mess up so many prescriptions of mine. So unorganized. The pharmacy staff makes a mistake and then is rude and takes out their issue ON THE CUSTOMERS! I’ve had it done to me, and I’ve seen it be done to other people! It’s horrible!!! I changed my pharmacy because every time i went there to get medication, there was a negative interaction and then all I would see was a line of unhappy customers waiting patiently for their name to be called and not even be helped in a kind or even decent manner. It’s a shame. This place used to be different. Definitely not a place to have “trust” in like they say. That’s a joke. Don’t waste your money here"

"This has to be one of the worst pharmacy’s I have ever been to. I was on hold for a total of over four hours between calls being dropped or disconnected for no reason. I’ve been waiting for 6 days for a prescription to be filled, I called two days ago and they said it would be ready in an hour, now TWO days later I’m spending all my day trying to get ahold of them only to get fed up and drive there to see a sign saying the pharmacy is closed today. Why not leave that in the phone line so I wouldn’t have wasted my time and got all frustrated and angry for nothing. This is by far the worst pharmacy experience I have ever had and this is the third time. Never going back to another Walgreens in general."

"I'll never return to this pharmacy. I'd used it for years, but several events proved I can't trust or rely on it. When it transitioned from a Rite-Aid to a Walgreens, managers/staff saw it fit to just randomly close the pharmacy one day, with no notice to customers. I had been in the day before to refill a medication my cat depends on to live. If I hadn't, I have no idea what I would have done the following day. About two months ago, Walgreens pulled a similar instance, being closed two days in a row. I believe the first day was Christmas, but there was no notification given about the second closure. I stopped in five days later to pick up a prescription my doctor had called in, and was told that it wasn't ready because they were still catching up from being closed. The cashier acted like I was being unreasonable when I couldn't wait 20 minutes for the script to be filled - I had a conference call for work that I had to leave for. Getting through to talk to a pharmacist on the phone is (and always has been) almost impossible. I pulled all of my prescriptions the next day and will never return."

"The pharmacy customer service aspect really needs improving. I go to pick up my script, it wasn't ready, I agreed to wait and she told me about 10 minutes. No problem, you could tell they were busy. In less than 10 minutes, I get an automated phone call from the pharmacy, telling me my script is ready. I get up to inform them of that and the same woman I just spoke to less than 10 minutes ago asked my name again and digs my script out of the bin. I just don't get it, someone was waiting for theirs before me and they called her name. It just tells me they lack good customer service skills to have already forgotten me within a 10 minute time frame. Considering switching to CVS, maybe they will remember I'm sitting in front of them, waiting on a script."