Vidells Day Spa

"Strange experience. She locked the doors upon arrival, stood in front of the door and said, "Now fess up. You have been here before." I recently moved to DE and had NEVER been there before and my first time using a Groupon with her. When she realized I was a first time customer she snapped out of it and told me to wash my hands for my facial. I was so confused. I walked out and she was talking to herself. She appeared erratic and moved frantically. Some of the most bizarre occurrences: She used a bucket from the janitors closet to wash my face (claimed the water was very clean) her dog roamed around the shop, she used NOXEMA on my face, she worked my face dry for the first 10 min (painful) she also talked at length about her family which left me concerned for her mental welfare. I was pregnant at the time and just wanted to get my service and go but I will never return!"

"BEWARE - DO NOT GO HERE!!! EXTREMELY UNPROFESSIONAL, RUDE, VIOLENT, AND AGGRESSIVE!! I showed up 15 min early for my appointment that was at 6:30. I walked into an empty salon - no one was there at all. I waited and waited, tried calling on the phone that was there and therefore unattended and no one answered. I kept looking outside to see if anyone was nearby and there was no one in sight. I waited nearly 25 minutes until the owner strolled in at 6:40, 10 minutes after my scheduled appointment. She said she went out without her phone and was stuck in traffic. I told her the right thing to do would have been to call me and let me know. Note that I called twice that day to confirm my appointment. Why would she leave right before an appointment and especially without a phone? She was extremely rude and unprofessional. She lied and said she told someone to sit at the front desk yet there was no one there. I told her instead of arguing with me she should apologize to me as her customer. She got extremely aggressive with me and clapped in my face and started yelling saying she was refusing to give me service. I told her I paid for a service and she should therefore provide it. She then told me to leave her salon and she called the police. Leaving a salon unattended is extremely unprofessional and to not be apologetic about it is unacceptable. Her aggressive behavior and calling the police was truly despicable treatment, especially towards a paying customer. I took time off from work to get to this appointment which is very far away, so I wound up wasting 2 hours to not even get any service."

"I was gifted a Groupon for a Prenatal massage at Vidells. Videll was very nice and professional. I had a hard time finding her suite as I had never been to Trolley Square before. I called and she stayed on the phone with me until I was able to find her. My massage was relaxing and enjoyable. (She does keep the door locked while she is with a client to maintain privacy. The suite has curtains around the massage table, not permanent walls. It's best to not show up before your scheduled appointment time if you do not want to wait outside)"

"If zero was an available rating I'd use it. I showed up at 12:12 for a 12:30 appt. Though I tapped on the door the owner ignored me and made me wait outside. As she let a young man out I came in and took a seat in the parlor. When I told her that I'd never been to a salon where they make you wait in the cold Videll crossly said "There's a first time for everything." I said ," let's not have this conversation. I'd like to just have my massage." She said, "I don't want to serve you...get your money back from Groupon." She's a thief, and likely providing services that you'd get arrested for. There was a lovely spa at other end of the compound. Great massage! Videll is disgusting."

"The overall experience wasn't that great. When scheduling the appointment, immediately I was met with rudeness and I was blown away but I had hoped maybe she was having a bad day. When I got to the place for the massage, it was clear that it was the norm. I had gotten the Groupon to scope out new massage places before deciding on one we like that we would go back to monthly since we work out a lot. I had also got one as a gift for my boyfriend. We both had terrible customer service experiences. The massage itself was okay for both of us. I do not recommend. EDIT: The owner sent the message in the picture back to me for my review. I think it sort of shows what I was explaining. There is nothing wrong with coming in hot when it's 88 degrees outside. There is nothing wrong with talking to try to be nice and get to know the person. I wish I could post a no star but unfortunately, one star is as low as it goes. If you want to be treated well, please go somewhere else...."