Pep Boys

"Took my car for an oil change, a week later the check engine light and oil pressure light came on. Upon investigation, the oil tank was only half full. Took the car back and they tried to tell me there was an oil leak and to take it back to my dealer. My car is 2.5 years old and barely driven, and there was no “leak” before the oil change. $250 later the dealer tells me there is no leak and the wrong oil filter and O ring was installed causing the oil to come out. I’ve been a customer at this location for over 10 years and service has gotten progressively worse over the last few years, but this is the last straw. Due to Incompetent mechanics my engine could have been destroyed, and I narrowly avoided a major safety issue."

"BAD CUSTOMER SERVICE! I went to have my alternator fixed. I already knew my alternator was the problem and knew they would want to do a diagnostic anyway. John called me and told me my problem was the alternator and they could replace it and I could have my car the same day. I paid $817.27 for a new alternator. When I went to pick up my car I told the woman at the register I was there for pick up and she asked my name and she told me what I owed and I paid. She handed me papers and a receipt and I left. My car stopped on the highway a few days later and I had to get it towed. My husband proceeded to go to the store to figure out what the diagnostic said because if they fixed the alternator why is my car not turning on? The woman that was at the cash register on 11/15/23 was the same woman that was there on 11/9/23 and laughed in my husband’s face and said he could talk to the manager because she told me to get my ac compressor fixed which she never said & none of the mechanics said that so $817.27 later and my car is sitting and unable to drive. Thanks pepboys."

"Tracy is the person I talked. I was here for state inspection, she said it will take only 10 min. I have waited for more than 2 hours. And finally I said I got to go, she saiid go, She doesn’t care."

"The two ladies at the front desk were friendly and knowledgeable about the products and service. The retail store is permanently closed, so they only have service and tires. They do oil change, replace tires and state inspections."

"I've scheduled oil changes with them numerous times in the past, just to get a call stating that they "don't have time or enough staff on duty to perform the service". Last week, I tried getting air in my tires and I was denied service that would have taken less than 5 minutes. They even suggested that I go to Mavis tires. Well I did. Mavis tires happily put air in my tires and will continue getting my money for now on. Very disappointed with Pep Boys service staff."