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Mavis Discount Tire
4720 Edgmont Avenue, Brookhaven, Pennsylvania, United States
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About the Mavis Discount Tire
Mavis Discount Tire is a trusted car repair and tire store located at 4720 Edgmont Avenue in Brookhaven, Pennsylvania. Our experienced technicians provide a wide range of services to keep your vehicle running smoothly, from tire replacements and rotations to brake repairs and alignments. We offer top-quality products and exceptional customer service to ensure your safety and satisfaction on the road. Visit us today for all your automotive needs!
Photos of Mavis Discount Tire
4720 Edgmont Ave, Brookhaven, PA 19015, United States
Opening hours of Mavis Discount Tire
Monday:
08:00 - 18:00
Tuesday:
08:00 - 18:00
Wednesday:
08:00 - 18:00
Thursday:
08:00 - 20:30
Friday:
08:00 - 18:00
Saturday:
08:00 - 17:00
Sunday:
09:00 - 17:00
Reviews of Mavis Discount Tire
"A good product is necessary for customers…having good customer service is necessary to close deals. I made an appointment, which is a specific time to have a service, which this place misses the mark. Arrived for my appointment was told, they were not accepting anymore (I paid a deposit), then was asked to come back at 8:30am….2.5 hours later my car is just being taken into the service bay. This location should discontinue “scheduling” appointments, stop overbooking, and better communicate wait time to customers. The only reason I will return to Mavis is because I brought a warranty the last time I came to this location."
"Jess was amazing!! This wasn't the fastest service, I did have to wait a while and their original estimate didn't end up being anywhere close but... Jess was very REALISTIC and FAIR and that's all I can ask for! Other people in customer service might have given me the run around or told me things to make me temporarily feel better... but Jess was honest and real with me and I genuinely felt taken care of and that they were doing their best. Things happen, and I went on a Friday morning before Christmas weekend but Jess helped make everything better!"
"5 stars for customer satisfaction and focus. Kudos to the manager Jim for working with me on getting my inspection and oil change complete. My first appointment was rescheduled due to staffing issues (it happens!). When I returned 2 days later, I had a tight schedule and Jim worked with me on making sure I got out on the road to meet my commitments!"
"‼️‼️‼️***** DO NOT GO TO MAVIS DISCOUNT TIRES IN BROOKHAVEN ON EDGMONT AVE****** ‼️‼️‼️‼️ WARNING ‼️ WARNING ‼️ If I could I would give this place ZERO stars. Saturday November 4th I made apt and was asked to drop my E350 Mercedes Benz wagon off. We had spoken with two different people prior to dropping the vehicle off on Saturday. The second person we spoke to the gentleman asked if we could get our car there before noon so that it would be done by 5 o’clock when they closed. We got the car there around 11:30, 1145. The store closed at 5 so at 4:30 PM we had had no update. We had called Mavis discount tire in Brookhaven. We were advised, by the front desk, girl, Jess, who was very rude, inconsiderate, and ignorant. That she was supposed to call us a little while ago to let us know they were unable to Plug our tire. We were very confused and upset because we had dropped our car off to get four brand new tires. Jess was in fact, the one of the two we spoke with that gave us our instruction along with the quote for the four tires, Jessica laughed it off and said “oh my bad” “I assumed you needed a plug because you had a flat tire.” AGAIN confused I’m not sure why someone would or could assume anything at all after having an appointment for something so specific FOUR BRAND NEW TIRES. Laughing she quickly put us on hold and went to find somebody. “Jess” then told us she would be having the manager contact us by the end of the night. Nobody had given us a call. That Sunday morning came, I had left a message around eight requesting a call back ASAP. 9 o’clock came and went still no phone call back, they open up at nine. We then called again, and we spoke with Jim Fults, was very clueless to the fact of what my car was even doing there, so from the beginning this again was a mess clearly. Mr. Fults Guaranteed that the car would be done for us today, Sunday November 5th. We got a phone call no more than 45 minutes later (12:45) saying they were having trouble getting our front drivers wheel off, that one of the nuts was giving them an issue. We advise them to not touch that front wheel. We would handle it and to please leave it alone and we would be there to pick it up. At this point I just wanted my car back. Five minutes later phone rang, It was again, Mr. Fults told to tell us that they went ahead and tried to get the lug off of the car and damaged it. When it came time to pick my car up now 24 hours later, all four of rims where severely damaged. They actually put a torch to my wheel to try and get the tire off (which they left on because they broke the lug.) I was told “oh well, it’s just the car.” “You can take it elsewhere or up with cooperate if I would like.” I was charged for everything they would do for four tiers when in fact, they only did three. THEN gave us an issue for wanting the fourth tire. We were charged for things like a service replacement TPMS valve, which were not done. In the end POLICE showed and made reports, and in fact, agreed to the fact I need to reach out to corporate for the severe damages, along with the grease on top of each fender and hood . I have called and left messages for them In hopes of them giving me a call back to get this issue resolved. Yes, the entire bill was paid in full. BUT I WILL TELL EVERYONE TO TURN AROUND AND DRIVE AWAY NOW. Jimmy Fults and “Jess” sat there laughing about how my car came out. “Jess” actually come out side yelling “WHY ARE YOU STILL HERE” while smoking her cigarette in my face. There was absolutely no customer service and the ignorance was out of this world. ‼️‼️***** DO NOT GO TO MAVIS DISCOUNT TIRES IN BROOKHAVEN ON EDGMONT AVE****** ‼️‼️‼️‼️"
"This place is great. The manager Ben is so accommodating. The technician Zack is also amazing. He can fix anything. They put new tires and aligned my car and now my car feels great. And drives straight. Thank you for the great work Guys."
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