TidalHealth Medical Imaging 801 Middleford Road, Seaford, DE 19973

"My father had a horrible experience when coming to this medical facility to get blood drawn to have a CT scan that was ordered by his physician. He originally got labs drawn, but this was a painful experience due to having two attempts before this was successful. From there he had to get the CT scan with contrast, and explained to the lady what previously happened with hopes to prevent from going through the same challenges. She was sympathetic for what he had gone through. However, after two missed attempts at inserting the IV, a new person came over to assist and was successful. Once in the CT scan, my father put his arms over his head as instructed. When putting the dye in the IV they realized the IV was improperly positioned because the IV contrast dye ran down his neck. From there, my father had to be removed from the CT, have the IV adjusted, and be reinserted in the unit. I pray he does not post-traumatic stress after these challenges. As a professional in healthcare, it is disheartening to hear this was the worst patient care he has experienced. Tidal Health failed my father. How many patients have heard: “you have small veins” or “your veins collapsed” or your vein rolled”. Somethings should be acknowledged in the beginning and if someone is unable to provide the highest level of care then those with the highest skillset should have been chosen first. I’m hoping this review will lead to systematic improvements in labs drawn, competencies, process improvements, and patient experience. The voice and care of the patient matter most."

"They are very good here"