Carquest Auto Parts - CARQUEST AUTO PARTS & MARINE BMD

"I am a senior on a fixed income and decided to change the battery in my car myself. I removed the old battery and drove it to Carquest. I have used Goodyear tire and service which is attached to Carquest and have been very happy with their service. I had the battery , car year and make, and the vin number. They looked up my battery and I was out the door with a new battery. I tried installing the battery only to find that it didn't work. I had AAA come out and look. They were not able to install the battery since I didn't buy it from them. They informed me that I was given the wrong battery for my car, and that the electric system in the car had been damaged. I took the battery back to Carquest and spoke to Joel. He apologized for the company selling me the wrong battery. The posts were switched on the battery. He said to call back if there were any problems. I installed the new battery and nothing turned on on my car. I called Joel back he informed me that the owner said I was responsible for the damage to my car because I installed the wrong battery. My car is very old and there is no red cover on my battery terminals indicating that it was a positive terminal. The battery only fit one way, and with the post being switched it was the wrong way for my car. Joel did say that possibly it would require a new fuse and that would solve my problem. I drove back, purchased a new fuse, replaced the fuse and now the car works. I was happy for the instructions from Joel, but very upset that if there was any further damage Carquest would not be responsible. I feel that Carquest should have taken full responsibility for the damage to my car. Shame on them!"

"Have absolutely everything I could need for my car or truck, great service and very helpful staff"

"They gave me a quote over the phone but then charged less when they explained that one cost was not necessary. That was honest."

"Needed new tires asap due to blowout. They got us 2 tires next day. Quick install. Friendly, professional service."

"I came into oc on vacation and my alternator broke. Tried call advance auto parts, but I was on hold for 30 minutes. When I got through, they said there system was down. So I called carquest and talked to Jason. He ordered my part for the next morning . when I got there the pully was wrong. He let me use there tools to change it in the store. Then he gave me and my wife a ride back to the hotel so I could get up and running. Jason is a first class person who went above and beyond what he had to do. I would highly recommend this store."