Pep Boys

"Awesome! Went to 2 other locations( was told 2-3 hours to look at my tire) before I ended up at Pep Boys. Within 45 minutes they found a nail in my tire and had plugged it. Case closed. Awesome customer service from the time I entered the store until I left after the job had been completed. Yes only 45 minutes!"

"Went in for a simple oil change. Truck takes 6 quarts. I was charged for 6 quarts. The next day I had to add an additional 3 quarts due to them not actually putting 6 quarts in. Mechanic confirmed no oil leak."

"Worse experience I have ever had at Pep Boys. My appointment was at 11:AM for 4 tires. I finally left over 3 hours later.. The whole place from start to finish was very unprofessional. No one there said two words about the progress of my wait. Never again..."

"I took my wife's vehicle in for a leak in one of the tires on Monday, 10/16. An hour and ten minutes and $24.33 later I was leaving. I drove the vehicle 6 miles to my wife's office and dropped her vehicle off and got mine, which she had driven to work. When my wife got off from work she drove her vehicle 7 miles to our house. The next morning (Tuesday) before my wife pulled out of the garage, I checked the air pressure in the repaired tire. It was down to 20 psi. It obviously still had a leak. I filled the tire up and the wife drove to work. Tuesday afternoon on my wife's trip home from work, the tire pressure light came on. When she got home I checked it and again found 20 psi. I filled it up and on Wednesday morning I checked it again an found 20 psi. I took the vehicle back to Pep Boys and arrived at 10:30. The young man that did the repair the first time wasn't there. A young lady worked on the tire. I was shown something that looked like a staple that was in the tread. Air was leaking from around it. A female working behind the counter (V) said she was unsure about repairing it because the punctures made by this staple looking thing were so close together. She suggested I buy a new tire. I wondered aloud if this was something the young man on Monday's visit should have found. V countered by saying it's possible the object went into the tire during the 14 miles the vehicle was driven after it left Pep Boys on Monday. I tend to think it was missed and what I was going through today could have been addressed on Monday and I wouldn't have shelled out $24.33 unnecessarily. I bought the Goodyear tire that was leaking from them in 2022. They didn't have the Goodyear tire in stock and couldn't guarantee which day it would be delivered. I ended up buying a Cooper tire they did have in stock. Apparently when the leaking tire was being removed from the car, the tech broke a stud on the wheel. They ordered a stud from their area parts supplier and I waited. The stud was delivered and I waited. Finally after waiting for almost 3.5 hours to have a leak patched and then an in stock tire mounted, balanced, and installed I was out the door. Even after the wheel stud was delivered I still waited and watched for over an hour as no one worked on my vehicle. I wasn't the only customer that should have been on Pep Boy's payroll today. A woman who also came in with a tire leaking on her vehicle already had 2.5 hours invested in the wait, and a guy who brought his vehicle in for an oil change was at the 2 hours mark when I left. While waiting I asked the male behind the service counter how many people they had working in the garage. He said because it was midweek they had a master tech and a technician. He said they have two of each on Fridays and Saturday. To put it bluntly, the time at least three customers had to wait for what are fairly simple and quick jobs to complete had to wait entirely too long. Whoever the manager on duty today was (Mark the store manager was off) did a poor job of prioritizing jobs to get customers that were waiting for what should have been quick jobs out the door in a reasonable period of time. The two people behind the service desk did a poor job of communicating, and, yes, apologizing to the customers for the long wait times."

"1 of 2 directional tires purchased was installed backwards, had to be reinstalled. On day of appointment, I was told tires had not yet arrived. Had to come back next day. My 1:00 appointment did not have car started work on until 2:00. But there was only 1 other car and only 1 person in waiting room. I spent 2 1/2 hours at store for a 30 minute install of only 2 tires."