Pep Boys,

135 Christiana Road, New Castle, DE 19720

"Never really got to thank the shop for getting my 2012 Dodge ram a few months ago back on the road when I came back into town. Since you fixed the radiator core that truck has been to California and back to Atlanta now no problems. I want to thank you for your honest service. I’ll be sure to check you out when I come back into town if I ever need any future repairs which I hope not thank you."

"Just where do I begin? Originally, I went to Pep Boys on Kirkwood Highway to have my EVAP system replaced. It only took three months for my check engine light to return, indicating that I needed to replace it once again. After reading the many positive reviews, I decided to bring it to the Pep Boys on Christiana Road (this location). I brought my car here, and Mr. Fred was extremely impolite and insisted that I rush it back to the original Pep Boys (the one on Kirkwood Highway) so they could fix it. I wanted this store to fix it, so I showed him the receipt and explained the situation. After he looked at the receipt, he took my car for the day to "fix" it, but the light on my dashboard returned three days later. After I contacted Pep Boys Cooperation via phone and email, they contacted me back to inform me that the parts they had on hand were defective and that they would be ordering replacements from a different supplier. A new EVAP system took two weeks to arrive, but I was patient. I took my vehicle there once again, and they fixed it in about two days. While he was handing me the keys, Mr. Fred warned me not to return here if the check engine light ever came back on, which was rude. If I bring you my car, fix it; that is your job! I felt like they failed to fix my car once again because of how rude they were. Employees at Pep Boys' corporate office should genuinely care about the success of the business and consider checking this location and it’s employees. It seems like the car has not been fixed correctly because it is still shaking. For the way they handled my car, Pep Boys has my utmost disappointment. Words of wisdom to all... Run away from this place. If you want your car fixed by people who actually care about you and your needs, you should go elsewhere. In the event that the problem persists and my check engine light returns on, I will seek legal representation. My car is still shaking, and my warranty from the original purchase is almost up. Please get it together Pep Boys!"

"I am so glad that Google asked me to do a review. First off when I called this place the guy on the phone had a serious attitude on the phone. Ok sometimes we all encounter bad days. We are human right? Ok back to the battery situation. Because my car was still under warranty I asked how much the battery was. A simple question right? Wrong, this guy left me on hold 3 times and each time I called back the attitude increased. Finally I did get the price over $400 for a battery. SMH, so I called Autozone and the had the same battery for half the price. I can see why they are closing up stores. The End!"

"I've been going to pep boys for years to service my vehicles. I've been trying to get an oil change for the past two days. My appointment kept getting changed. I understand they are short staffed. However, the person i encountered at the front desk today was very rude. I walked in and stated I have an appointment for an oil change. He says don't rush me. I can honestly say I will never go back to this place."

"3 out of the 5 tires they put on have failed to hold air. I called for them to to fix it and they gave me a time to come in and said they would get to it right away. Drove 30 minutes each way out of my way for them to tell me they didn’t have time to do it and if I left my car they would get to it later that day. Mind you last time they told me a couple hours for ONE tire and it took a day and a half. I couldn’t leave the car and will just get the issue resolved elsewhere. Never coming here again."