Bay Atlantic FCU

"Leaves you on hold for 30 minutes and hangs up on you. Or doesn't answer the phone at all. You can only withdraw from the one ATM they have, or you get a fee for using even free atms at Wawa. Needs you to bypass the pin every time you shop else it's a $3 fee. Sometimes you aren't allowed to bypass pins. You'll be waiting 30 min in the lobby just to get your card reactivated because they canceled it because they flagged something as fraud. Every time you overdraft they charge you $30.00. the app doesn't send you a notification before you overdraft so you could overdraft it many times on the same day for small purchases. This is on purpose. You can have a pending deposit and they will still charge you overdraft fees. Try getting them on the phone or getting an email back or anything when someone actually steals your card and it's on camera. They really are difficult to get a hold of. I have never banked with a credit union that had worse customer service or stricter rules and worse penalties. This bank is medieval with it. Too bad there isn't an alternative credit union here."

"Tech support is literally the desk folks which do their best. God bless them. Mobile app sucks. Great people work there. Online, I can't log in to get important info I need for a legal case because "site is down" come on!!!!!"

"I cannot express enough gratitude for the exceptional service and genuine care my family and I received from this credit union. In a time when my family was facing immense difficulty, the credit union not only provided solutions - but also extended a compassionate and understanding hand. What sets this credit union apart is their unwavering commitment to building real relationships with their members. I feel like more than just a customer; I felt like a valued part of their community. The staff here goes above and beyond to understand your needs, and their level of compassion is unparalleled. Navigating a complex situation seemed effortless, thanks to their expertise and dedication. They took the time to truly understand my circumstances and found a solution that worked perfectly for my family. It's not just about transactions here; it's about the personal human connection they foster that makes all the difference. I am immensely grateful for the kindness, patience, and genuine care demonstrated by the credit union's team. Their support has not only alleviated our financial stress but also restored our faith in the power of compassionate banking. If you're looking for a credit union that values relationships, understands your unique situation, and genuinely cares about its members, look no further. I wholeheartedly recommend this credit union to anyone seeking not just financial assistance, but a true partner who genuinely cares about your well-being. With heartfelt gratitude,"

"They will freeze your card if you buy stuff 2 hours away from your home. it has happened to me more than once and I couldn't get in contact with someone to unfreeze it after calling. I also once tried to go in person because I couldn't get help with something online just for the elderly black woman there to flat out tell me it had to be done online when it couldn't because there's literally no option. No online help support in the slightest and calling only works some of the time. Don't waste your time when only half the employees care about you and doing their job correctly."

"Ive been a customer since 2014 and I love this branch! I live out of state but wanted to give some praise here to Ann and Amabel for always going above and beyond! If you find yourself in this branch these ladies will take great care of you! Thanks so much for all you do!"