SECU Credit Union
1101 Mount Hermon Road, Salisbury, Maryland, United States
About the SECU Credit Union
SECU Credit Union, located at 1101 Mount Hermon Road in Salisbury, Maryland, is a trusted institution offering a wide range of financial services including banking, loans, insurance, and business banking. With a focus on providing personalized solutions to help members achieve financial well-being, SECU offers high-yield savings options like the High-Yield Money Market account and interest-bearing checking with SECU Total™ Checking. Members can also take advantage of special offers such as the SECU MD Foundation Scholarship and referral bonuses. With a commitment to giving back to the community and providing top-notch service, SECU is a reliable choice for all your financial needs. Visit one of our state-of-the-art financial centers or access our self-service tools for a convenient banking experience.
Photos of SECU Credit Union
1101 Mt Hermon Rd, Salisbury, MD 21804, United States
Opening hours of SECU Credit Union
Monday:
09:00 - 15:00
Tuesday:
09:00 - 15:00
Wednesday:
09:00 - 15:00
Thursday:
09:00 - 15:00
Friday:
09:00 - 17:00
Saturday:
09:00 - 13:00
Sunday:
Day off
Reviews of SECU Credit Union
"The phone lines are terrible with pre verified information b.s. then the customer service redirect you everywhere. They make it impossible just to make a payment."
"I recently had a wonderful experience at the Secu Bank Branch. The staff members were extremely friendly and welcoming from the moment I walked through the door. They were knowledgeable and went above and beyond to answer all my questions and assist me with my banking needs. The branch itself was clean, well-organized, and had a modern and inviting atmosphere. The waiting area was comfortable, and there was plenty of seating available. The customer service I received was exceptional. The staff took the time to understand my financial goals and provided valuable advice and recommendations tailored to my needs. They were patient, attentive, and made me feel valued as a customer. In addition, the bank offers a wide range of services and products that cater to various financial needs. Whether it's opening a new account, applying for a loan, or seeking investment advice, the Secu Bank Branch has it all. Overall, my experience at the Secu Bank Branch was outstanding. I highly recommend this branch to anyone looking for exceptional customer service, knowledgeable staff, and a pleasant banking experience. Thank you, Secu Bank, for exceeding my expectations!""
"Overall experience was great with the actual people, but when trying to pay off my loans electronically, there was a problem both times. I sent what I thought was my last payment electronically, but it was $4.38 short a few days later because of interest. The loan I just recently paid off got rejected electronically, because I overpaid. I contacted secu and they gave me the payoff amount. I sent in the check immediately, and it got cashed before they returned the money back to my account, causing my overdraft protection to be used. This should have never happened. They should have honored the payment, then sent me the difference in the mail or added it to my secu savings. Moral of the story is, call in for your last payment to avoid these situations. It's a sad world we live in this day and age that you have to do everything yourself to make sure other people, businesses, and companies do their jobs."
"Could not get ahold of this pathetic excuse for a bank sat on hold the multiple times I tried calling. Never had an issue like this with my other bank. Terrible customer service, very disappointed and will be closing my account. Wouldn't have even left one star if I didn't have to"
"I have had some really positive experiences with SECU and also some really negative experiences. Unfortunately negative experiences when banking are unacceptable if they are ultimately not corrected. I have had an extensive history with SECU and most of the people at this office do a great job; however, if you have an error be prepared to do all of the leg work and maybe not get a resolution. After posting a two star review on Google my account was mysteriously corrected. I believe it was the customer service admin or agent that responded to my first review. I have updated SECU to a 4 star because ultimately the situation was corrected, they have good products with good rates, and I mostly enjoy my experience at the branch."
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