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Claudia Nicholls - State Farm Insurance Agent
29 Broad Street, Berlin, Maryland, United States
About the Claudia Nicholls - State Farm Insurance Agent
Claudia Nicholls - State Farm Insurance Agent is a well-established insurance agency located at 29 Broad Street in Berlin, Maryland, United States. As we transition from winter to spring, it's the perfect time to review your insurance coverage, including life insurance, to ensure your family's financial future is secure. The agency offers a variety of insurance services including Auto insurance, Homeowners' insurance, Renters' insurance, Life insurance, Health insurance, Business insurance, and more, as well as Financial Services.
The team at Claudia Nicholls - State Farm Insurance Agent is dedicated to helping you navigate the risks of everyday life and providing superior customer service. The agency's mission is to help customers manage risks, recover from the unexpected, and realize their dreams. With over 30 years of experience in downtown Berlin, the agency has built long-lasting relationships with residents in the coolest small town in America.
The team is comprised of individuals who are passionate about their work and the community. From the proud mother of two sons to the Eastern Shore native who loves spending time outdoors with his family, each team member brings a unique perspective and dedication to serving customers. Whether you're looking for insurance or financial services, Claudia Nicholls - State Farm Insurance Agent is here to help you every step of the way.
For more information or to schedule a consultation, please visit the agency's office across from the Berlin Post Office or contact them at (410) 641-4030. State Farm VP Management Corp. is a separate entity from those State Farm entities which provide banking and insurance products. Please consult a tax or legal advisor for advice regarding your personal circumstances.
Photos of Claudia Nicholls - State Farm Insurance Agent
29 Broad St STE 103, Berlin, MD 21811, United States
Opening hours of Claudia Nicholls - State Farm Insurance Agent
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Claudia Nicholls - State Farm Insurance Agent
"Spoke to Brad who did a great job in explaining all the details of my policy. Rates were very competitive as well."
"Claudia has been my agent for the past 7 years. I never had any issues. If I have to speak with her and not one of her office staff, she calls me back for the most part when she says she will. Office staff is pleasant and knowledgeable and answers all my questions. Will keep coming here"
"The Best Staff EVER! If I could give them 6 stars, I would! Cathy Howard always goes above and beyond for my personal and the business accounts. I cannot say enough nice things about her and the whole staff at State Farm. They are cheerful, informative and any requests are fulfilled quickly. I highly recommend State Farm Claudia Nichols to all my family, friends and business associates! We look forward to continuing working together."
"I have been a policyholder with State Farm for over 20 years. In my experience Claudia and her staff, especially Cathy Howard, are beyond exceptional. They have more experience in this industry than many other agency's staff combined. Most agents and their staff only care about sales and making money but Claudia genuinely cares about her customers. You obviously can't make everyone happy, and always tell people what they want to hear, but they certainly do their best."
"The worst insurance company and agency by a landslide. My husband and I had our renter’s insurance through Cathy Howard, an agent at this office. We signed on for a term life insurance policy, then also switched our automobile policies as well, as the price for bundling was attractive. Huge mistake. Three months into the life policy, I logged in online to make the monthly installment. To my surprise, I was met with the information that the policy had been suspended and that there were additional funds that were overdue. Unbeknownst to us, Cathy had made an error that had backdated the effective date, generating additional cost. Mistakes happen, but the way it was handled was completely unacceptable. When State Farm processed the backdating (3 months after the contract was issued), they immediately suspended the policy without any notification, any attempt to collect the additional policy money or any communication with us at all. When asked about it, the State Farm representatives I spoke with on conference calls with Cathy were unapologetic and unconcerned. It was all about collecting that $98 difference. I paid the additional cost to get the policy reinstated until we could establish one with a better company, and then made arrangements to move all of our insurance needs elsewhere. Any company who would suspend a policy with no notification to the customer over a processing error is not the one for us! My husband submitted his letter requesting the life policy cancellation 11 days ago. The next day he received an email from Cathy that he needed to sign an attached form, so he e-signed the “official” cancellation. A week went by, and still no cancellation. My husband called Cathy to see why it wasn’t canceled, she responded that he would “have to wait for Service to process it like everyone else.” (For comparison, it took one day for the auto and renters to be dropped.) He demanded that it get processed that day, which she then complied. He also requested to speak with Claudia Nicholls, the agency owner, about the poor experience we were having and was refused. Apparently, Claudia doesn’t take calls. Two days later, still no cancellation. Cathy emailed once again stating his signature on the emailed form wasn’t acceptable. My husband finally decided to go provide a “wet” signature at the physical office, in order to eliminate any more delay. Hopefully, this will finalize our interactions with an inept agent representing an unreliable, uncaring insurance company. Moving forward, we will remember that with insurance companies, you get what you pay for."
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