Dunkin'

"Received soggy overcooked breakfast wrap with wrong cheese. Would not recommend going for the food."

"I’ve stopped going to dunkin for multiple reasons but occasionally i’ll still go as I really love their refreshers. Not targeting this specific store, but I have never had a bagel that was made right. i often get bagels with cream cheese on the side but today they gave it to me with the cream cheese on it and it was terrible. it’s as if they cut a block of cream cheese in half and just put it in the middle of the bagel. this has happened at every dunkin i’ve gone to so it must be just the practice that dunkin as a company does which makes no sense. i could have looked past this today but my bagel was over cooked. it didn’t LOOK burnt, but it was so hard i actually cut my gums eating it and couldn’t finish it. The staff there are very friendly but seem to not pay attention, i often am missing parts of my order and today they seemed to completely forget about my mobile order 30 seconds after i pulled up to the ordering screen. It didn’t seem very busy as there was only 2 cars in line and one person in line inside. As i said, the staff seems very friendly but maybe the communication between them isn’t the best and the company food practices suck"

"Service is great. With a long line outside my wife and I tried inside. The ladies were quick and helpful. I asked for a hot matcha latte. I honestly did not know it was tea. My wife said it's rich which is good, but suggested I try the iced matcha latte. I asked if I could make mine iced and they said sure no question."