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Sallie Mae
300 Continental Drive, Newark, Delaware 19713
About the Sallie Mae
Sallie Mae is a leading bank and finance institution located at 300 Continental Drive in Newark, Delaware, United States. Specializing in student loans and other financial services, Sallie Mae is dedicated to helping individuals achieve their educational and financial goals. With a strong reputation for excellent customer service and competitive loan options, Sallie Mae is a trusted partner for students and families seeking to fund their education.
Photos of Sallie Mae
300 Continental Dr #4322, Newark, DE 19713, United States
Opening hours of Sallie Mae
Monday:
08:00 - 21:00
Tuesday:
08:00 - 21:00
Wednesday:
08:00 - 21:00
Thursday:
08:00 - 21:00
Friday:
08:00 - 20:00
Saturday:
09:00 - 12:00
Sunday:
Closed
Reviews of Sallie Mae
"Worst lender in history. No compassion or understanding. When I called to make acceptable atrangements, we set up a plan, but then they decided they wanted to cancel it because they can. Honest advice: use any other private company, government lending agency or bank for educational help. They don't care about the customer at all. It's all about how much money they can extract. I constantly tell everyone I know how awful they are and I'm really hoping it ruins them since I work with lots of students attending a major university. If I ever had the money, I would buy this company and shut it down immediately for all the stress and suicides they cause."
"I wish this company would put more than $3 into their customer service representatives. I can understand nobody that speaks due to terrible quality, everyone gives me attitude, I am put on hold for extended periods of time, and nothing every gets resolved. This company is an abysmal. I called because I could not afford my monthly payment, and they told me that I do not make enough money to have a lower monthly payment. How does that make sense?"
"Would not recommend. If you lost your job they don’t care, if you face any hardship, they don’t care at all. They took me out of a program which was about $130 something but after I lost my job they removed me from the program. The program was designed to help me make payments but at a lower rate but after I wasn’t able to make payments m, they took me out of the program which made my payments go back up. Now you may wonder why would they do that if I already wasn’t able to make the higer payments before the program ?? They aren’t for the people nor do they try to help or assist so beware and do your research before hand."
"So, I have just spent two hours chasing my tail with their customer service as they have hiked my interest rate and now expect me to pay them over $1,000 every month. A terrible and terrifying organization that will drain you of every penny. Simply not worth it. Try and find an organization to work at that has tuition reimbursement as a benefit. Go to a cheaper college for undergraduate, get a scholarship, make connections, stay with friends and family, take a part-time or full-time job - but don't, for the love of God, take a loan out with Sallie Mae. They are crooks."
"Just adding to the lot. Terrible place to get loans from, if there's ANY alternate options I strongly recommend taking it. Maliciously slow and incompetent customer support. My story: Started paying interest on loans the first month into college (Oct 2014) and all through school, started making full payments plus whatever extra I could afford as soon as I graduated (April 2019). Nearly 100k in loans down to 88k at graduation, down to 55k by January 2020. No missed payment, no late payments, no need for repayment options. My roommate and partner immediately lost their jobs due to the pandemic and suddenly my monthly expenses over doubled. Called Sallie Mae's ONLY phone number, sat on hold for over 2 hours, was told that I had 3 months of bonus PANDEMIC forbearance to use. Used those to keep afloat while roommates found alternate jobs. Fast forward 2.5 years, my fiance quits her job (due to an interpersonal issue (she was assaulted on the job)) and I learn that the 3 months of forbearance (they are legally obligated to issue) is EVERYTHING Sallie Mae offers in terms of financial assistance. I also learned that in January 2020 those forbearance months were reset due to the pandemic. But if you hadn't ever used them you didn't get a bonus 3 months. As is always the case, actively paying your loans and being a diligent borrower makes you their lowest priority customer. Sigh"
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