Western Mass Collision
62 Baldwin Street, West Springfield, Massachusetts 01089
About the Western Mass Collision
Western Mass Collision is a top-rated car repair institution located at 62 Baldwin Street in West Springfield, Massachusetts. With years of experience in the industry, our skilled technicians are dedicated to providing high-quality collision repair services for all makes and models of vehicles. Whether you've been in a minor fender bender or a major accident, our team is here to restore your vehicle to its pre-accident condition. We use state-of-the-art equipment and techniques to ensure that your car looks as good as new. Trust Western Mass Collision to get you back on the road safely and efficiently.
Photos of Western Mass Collision
62 Baldwin St, West Springfield, MA 01089, United States
Opening hours of Western Mass Collision
Monday:
08:30 - 17:00
Tuesday:
08:30 - 17:00
Wednesday:
08:30 - 17:00
Thursday:
08:30 - 17:00
Friday:
08:30 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of Western Mass Collision
"WOW. Beyond disappointed with this place. 5 failed attempts to email me the estimate and still refused to confirm my email with me. After asking each time I called to say I never received it. She was unwilling to even leave her seat to check. The most rude, unhelpful person I've ever had the displeasure of having to deal with. I'm was paying 5k to them and she couldn't even get the email to me. I voiced my frustration and was hung up on. Its like "we don't care about our customers, we aren't going to do anything to help". "We are already busy take it or leave it" is the attitude this place has. Then they call me back to tell me they refuse to work on my car, explaining it like its because of my insurance. This grown man didn't even have the balls to tell me straight away. Then when I tried to clarify he hung up on me. 4 months I've waited for this appointment and they have the gall to cancel on me 4 days before the appointment? I'm in utter shock at the lack of effort, respect and consideration this place shows to its customers. Its really sad. My car will get fixed but these people should not own a business. Very frustrated. I wanted to support a local business and this is what I get. People have zero decency anymore. Enjoy your day WMC you people are TERRIBLY UNPROFESSIONAL."
"Western Mass Collision is one of the best if not THE BEST body shops in Massachusetts. Nancy and Andre are absolutely amazing at what they do. I guarantee you will not be disappointed with the shop. They Friendly, Professional, Knowledgeable and straight out right honest. I LOVE LOVE LOVE this shop! Thanks Andre, Nancy, and the whole entire Team @Western Mass Collision!"
"Very friendly, easy going place to get your car repaired. My tailgate got damaged and had minor damage to it. Asked the first place I went to to give me an estimate on how much to just bang the damage out. They wanted to replace the tailgate. No way! Went here to ask the same thing and it was repaired for under $100. It's not perfect but it doesn't need to be. Always had good experiences here. Brought my daughters car here too and they did a very nice job and made my daughter's experience with dealing with something like this very relaxing for her. Highly recommend Western Mass Collision."
"Andre has the best body shop I have every worked with. I have been in the automotive industry for over 20 years and have worked with quite a few shops, the team he has put together here are the best. Very attentive, outstanding quality control. They fix every car like it we're their own personal vehicle. A+++. can't speak highly enough about the.!"
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