United States Postal Service 35764 Atlantic Avenue, Ocean View, DE 19970

"Today, I entered the Ocean View Post Office at approximately 4:15 pm. I needed a mailing envelope which took me about 5 minutes to write out the label and seal the envelope. I walked over to the entrance of the room where the mail is processed. There was a line and I got behind this male person, approximately 4:20pm. I waited about 3-4 minutes, it was still before 4:30pm. The person in front of me, a male person with keys in his hand was not moving. At first, I assumed they were his car keys - found out they were not. Because the line was moving yet he was not, I asked him if he was in line. He said no - the post office was closed and I could not go inside.I responded, I was inside the building. He said it did not matter, I could not enter. I said, you saw me around the corner and watched me walk behind you and wait - in line. He never said a word, he could have, out of kindness, explain to me what was going on. It was obvious that I had no idea. He just had me wait behind him as he rattled his keys. Once I found out, only because I asked, I did respond with a, you’ve got to be kidding me!” As I left the building, before 4:30pm, he just had one of “those smiles” on his face! WHAT HAS HAPPENED TO CUSTOMER SERVICE! I can truly understand why the Ocean View Postal Service has a low customer service rating!"

"After reading many poor reviews, I was half afraid to even go in for my passport appt today. The greeting was non-existent, which isn't ideal but not everyone is all smiles and happy every day. Customer service is a hard job contrary to popular belief. The clerk who took care of me and my appt, (Joni) was no nonsense, very knowledgeable and courteous. So far my experience with this office has been a positive one as well as my mail delivery service with them."

"So funny, reading previous reviews and I had the same exact experience! Terrible customer service and you can just feel the attitude of the guy working there. USPS is a terrible org so I am not surprised their workers are not happy but at least try to get another job maybe?"

"I went in the other day to ship a package. The lady was very rude and the guys attitude was even worse. I was shipping a phone and she said It needed to be shipped ground and it would take 12days. When you can't ship to puerto rico ground! I asked how was it going to be shipped if it was going by boat and she said she doesn't know and that it will be shipped ground. && when she saw the address she asked if it was a real address because it wasnt a po box. 3days later I'm still asking myself how it was going to be shipped ground. Well I checked the tracking on it and it is already in puerto rico. So it took 3days not 12days! I have shipped electronics before to puerto rico so I was confused why she was telling me different. After all it was shipped on a plane. After I was told it wasn't going to be shipped that way. And it was impossible to be shipped that way. The only possible way was ground. Only gave 1 star to post a review! I think they need to learn a few things about shipping to other places that you can't drive to!"

"Worst customer service and experience. Mike is very unprofessional and has no customer service minded. I was sending just 1 envelope, which I took it from their shelf. I asked him to tape or glue the envelope he said NO! What! am I supposed use my mouth? And I saw the staple on the counter and kindly asked him if it's ok to use it and he also said NO! just quit your job if you don't like customer service!"