CVS

"Had a scheduled appointment for 2nd Shingles shot, planned day around it, checked on line to make sure pharmacy was open (due to them being closed unexpectedly in the past) went in and was told pharmacy is CLOSED. I would expect them to notify people with scheduled appts that they were closed, as I would notify them if I couldn’t keep appt - but NO. Attitude is…oh well, just reschedule…very unprofessional. 0 stars from me! (Had to give 1 star to have this post)"

"Two staffs couldn't find my prescription nor me. Said my files or any records never existed when it was confirmed by my clinc that CVS has received and confirmed my prepscriptions hours ago. The whole pharmacy department is a circus. It's frustrating when large chain pharmacies like CVS fail to deliver the level of service and accuracy that patients deserve. It's important to have confidence in the healthcare system and know that your medical records are properly managed and accessible when needed. Customer service should be a top priority for any business, especially when dealing with people's health and well-being. It may be worth considering switching to a pharmacy that values your time, respects your medical records, and provides the quality service you deserve."

"Please read my 5-star review. It appears that many reviewers on this platform fail to empathize with or understand the challenges faced by CVS employees. Despite being underpaid and understaffed, the staff at this location went above and beyond to assist me. I needed a prior authorization for my medication and also had a manufacturer coupon, but the male technician was extremely knowledgeable and promptly e-sent the prior authorization to my physician. Normally, this process can take up to a week, but it was completed right away. My physician approved the prior authorization, and CVS ordered my medication, rebilled it to insurance, and added the coupon. Two days later, I returned to find everything accurately handled. Another technician even noticed a line forming and opened up another register. I cannot commend these people enough. I highly recommend that you take the time to get to know them and treat them as individuals, rather than mere numbers."

"My most recent fiasco at the Longwood CVS today is hard to believe. I handed the clerk a new prescription for an eye ointments. This was the second time I had this prescription but I didn't have a refill, so I had to have a new one. The clerk was a trainee, so she asked the pharmacy manager for help. Here is the problem. The manager messed up two of my medicines before and sure enough she did it again. But this time she ordered eye drops instead on the ointment. When I went to pick it up, it was on back order. Luckily, the lady at the pick up desk said "YOUR EYE DROPS WILL BE HERE TOMORROW" Hmmm, I was getting an ointment not drops. I asked to see the hand written prescription. Now the pharmacist came and told me they made a mistake when entering but not to worry, we have your ointments here now. And they are very sorry for the mistake. I am changing stores for sure, How about you?"

"Rude pharmacy staff. Never seems to have prescriptions in stock, and tells you to go to another CVS. Didn't want to honor a Good Rx card. I don't want to hear they are short-staffed, so are many companies. The pharmacy manager must not be able to manage his staff because there always seems to be a lot of people behind the counter but half aren't working. Transferring my business to Walgreen's next door"