UPS Customer Center,

721 Hamburg Road, New Castle, DE 19720

"Been waiting for contacts with a 1 day delivery time for a full week. Been at the next city for two days. Would’ve been better off picking them up from UPS myself."

"If I could leave a negative I would. PAID OVER 250 FOR OVERNIGHT DELIVERY. The facility SCANNED A LABEL instead of the physical package and I waited because the app said it was on the way. IT WAS NEVER ON THE WAY. The negligence of this company has costed me over 5K. And ALL THEY CAN SAY IS SORRY. You will be hearing from my lawyers."

"cancelled appts to be here for my very important 1 day delivery. didn't knock or ring doorbell, just left notice and left. not the first time this has happend. this is unacceptable and ridiculous. now i have to cancel another dr. appt."

"Arrogant employee, doesn't care about customers' time. Had to wait long time at front desk with no one in sight, when the person showed up - goes on to lecture about "Patience" instead of apologizing for the wait. If you expect customers to wait then post a sign saying so. I am all for multitasking front desk as long as you keep your customers informed!! Not gonna use UPS service...will go to other mailing services that treat customers respectfully. Forgot to mention pathetic service about delivering packages..they attempt delivery at home/residence during business hours ..which is fine. And then they give you option to hold package at a nearby UPS store for a fee of $6!! So even after paying shipping charges, the recipient is expected to pay $6 to hold a package...Wow, what a business model. Whoever came up with this brilliant idea at UPS, please promote that guy and continue losing your business. I echo other review here about filing claim for lost package. Claim filing process is cumbersome, UPS has made the process painful on purpose so that customers eventually give up after countless follow-ups for no mistake of their own. I had lost a package last year that is not yet traced and not reimbursed either!!! I stopped wasting my time after speaking to hundreds of ups customer service reps that parrot the same line after I narrate the 15 minute story about my lost package."

"This is the UPS Customer service. I wish I could leave a zero for UPS. They damaged my item and approved the claim right away. It has been 2 months since I filed a claim and I am still trying to get paid. It was only for $20.00 It has not been worth the headache that I am now getting or the money they are paying to give me the run a round. They tell me today that I need to request the money back. The only way I would ever deal with them is if I had no other choice."