Shore Appliance Connection Inc 30459 Cedar Neck Road, Ocean View, DE 19970

"Have no problem with the appliance. I bought a whole house of appliances from these people. Insulation went well, promised $1500 rebates on GE's since the end of September. Have a problem with Ryan. Calling back and following through. I received $600 but not 1500. I'm sorry I normally do not do this but i'm getting tired."

"Ryan, our sales person, and Pat our installer, made the purchase of a new microwave an easy, enjoyable experience. They we both competent, helpful professionals who cared about helping us."

"We decided to replace our refrigerator and range while doing a major kitchen renovation. We replaced the microwave also due to a GE special offer which made the microwave virtually free. We went with Shore Appliance despite the fact that we could have saved a few hundred dollars buying directly through GE with my professional association buying program. We chose Shore Appliance just in case we had any issues we could deal with their service department instead of having to go through GE. Getting a GE repair appointment on Delmarva can take many weeks. That turned out to be a great decision. Our "virtually free" microwave stopped working after a few months. Shore Appliance promptly sent a repair person who replaced many parts. It failed again. Shore Appliance worked behind the scenes to get us a replacement without us having to go through the ordeal of dealing with GE directly. A special shout out to our sales person, Ryan Horne, who always was available to me and went above and beyond to help and advise me."

"We have purchased three appliances with Beth assisting us in our current product selections, as well as our future plans. The service has been outstanding, and Beth is amazing and knowledgeable. I've been recommending Shore Appliance to all of my clients as well."

"My sales experience was great! Beth was very helpful, listened to my needs, and helped me pick out the dishwasher that I was very pleased with! Unfortunately, that's the end of the good service. I was called the day before installation to let me know my dishwasher was damaged, but they had another one in the warehouse they were pulling to visually inspect and I would get a call if there were any problems. No call means no problems - they confirmed. So I drove down that evening, only to receive a call at noon on installation day that the dishwasher never made it on the truck from the warehouse. I rescheduled and asked Ryan if something could be done to help offset my costs of making a 3 hour one-way drive for an installation that didn't occur. Ryan said they would talk to their manager and call me back that day. No call back. Next day, I call and repeat the story to Liz, with the same request of reducing the installation costs or offering a free extended warranty. She listened and repeated what I expected - she needed to talk to her manager and would call me back. No call back. I emailed Beth - asking her to be my advocate with her management. I priced the exact same dishwasher at a box store for $100 cheaper (installation cost was cheaper). I stressed to Beth in the email that I would prefer to use Shore Appliance because I wanted to use them for future service on the appliance. She replied back at the end of the day (Friday) and said she would contact me Monday. Monday. No contact. Tuesday. No contact. Wednesday (day before rescheduled install). I called Beth and asked if she had a chance to talk to her management about my request. She said she did and there was nothing they could do. Unfortunately, I chose to cancel my order. If the first dishwasher would have made it on the truck, I'm sure I would have been more than happy with my purchase and service. But poor management will always show itself. Don't hide behind your workers. Two stars strictly for the sales experience with Beth."