Legal Aid of Southeastern PA - Chester City Office, Delaware County

"No one is available to talk at any time"

"I went to legal aid for help with unemployment. I talked to the intake lady, the attorney that contacted me was Cassidy Heiserman, we spoke on the phone she told me she would do what she could to help me but afterwards I felt uneasy after our conversation. She advised me that I missed the deadline to file my appeal but she would still help me. I explained why I couldn’t file the appeal, it was a reason behind that. I felt uneasy about it so I emailed Cassidy, she then emailed me back telling me how she couldn’t help me and how I contacted legal aid for help after my deadline for appeal. I realized she didn’t even try to help me, she lied on the phone and if I didn’t contact her again myself, I wouldn’t have heard back from her, she sent me an email telling me what I did to inconvenience her lol I decided to help myself again, I contacted unemployment again and they seen that indeed, I wasn’t able to file an appeal online and even though I missed the deadline, it was of no fault of my own. Legal aid all you had to do was try to help but instead y’all lazy and don’t really want to help anyone, if I needed help filing a appeal I could do that myself, I don’t need help doing that, what people really need is help when it comes to circumstances like this. I will never again contact this office for help. They aren’t anything but time wasted"

"Hated how i was treated.if i could give negative stars i would most definitely. I wouldn't recommend anyone to go there for services"

"Second experience with them. The first time last year they told me they only handle landlord-tenant cases and had no idea who could help me with my legal issues, but wished me luck. This time calling for a different issue, the receptionist after asking me how much I made said that I should just pay out of pocket and get things over with. Who is running this place?"

"Great and friendly staff. The professionals here are focused on helping members of Delaware County get their lives together. Attorney Johnson is who I work with and is honest and happy to help anyone who comes through the door to the best of her ability. Parking is across the street before you reach the office FYI!"