Rock Bottom Mattress & Appliances 5107 Lancaster Avenue, Philadelphia, PA 19131

"I purchased a washer and dryer from here on 6-24-22 , I still have my laundry set. It's works great I have NO issues with it. I would definitely go there again.I also had next day delivery. Thanks so much for your great customer service as well."

"This is a horrible place!! I'm a landlord and I purchased a stove from this business. The stove died with in months. However I had a one year warranty. Normally it is 2 month because I was a landlord the owner say I'll gi e you a year! Ok great!!After, roughly 15 calls to this place because the attendant works only on Monday, Tuesday & Wednesday would say their going to deliver the stove the next day. Week 1 no delivery, week 2 no delivery. Week three no delivery! Be mindful each week I talked to the office manager and they promised the delivery. Well week 4 finally after threat of suing and speaking with the owner they delivered it on a Saturday morning 6 guys come to deliver and install the stove. What do you know that stove was broke as well! They said we will back monday morning to fix it. Guess WHAT!! NOT ONE PERSON SHOWED! I make my way to the office and they tell me the warranty has been voided because the tenant broke the handle. Tell me, the handle is broke and it is under warranty should that be fixed as well. I said give my money back and I'll purchase a stove from someone who takes their business seriously!! Stay AWAY From THIS PLACE. IT WILL SAVE YOU HEADACHES!!"

"I went on 4/30/21 looking for a small washing machine (on the right) & found it so this is the 2nd washing machine & I also brought a dryer 4 years ago (on the left) from here and its still working. Ms. Lauren was helpful from start to finish, she set up for my delivery to be on 5/3/21. I received a phone when my washing machine was being loaded on the truck for delivery. When the guys arrived they had mask on & was very professional from start to finish they even ran the washing machine for me to make sure it was working right. After I cleaned it out myself I did four loads of clothes with no problem. My washing machine is so quick and quiet I love it."

"Sold me a bad refrigerator. Stopped working after two months. Tech came out, added freeon and it stopped working again 3 months later. Called Sears and they told me the tank/coil for the freeon had a leak, that's why it stops working after a few months. It's illegal to sell fridges with a defective freeon coil because it can't be replaced. My family of four had to use a dorm sized fridge in the midst of the covid-19 pandemic and heat wave. Imagine the inconvenience. Never followed up with the replacement fridge. Spend a couple extra dollars and get a new fridge from somewhere else. I got mine from Dominic's in South Philly. The "savings" aren't worth it when you have to replace the appliance in less than a year. Completely ridiculous. The star is for Lauren at the front desk."

"Good story about this store went to buy a washer recently that washer was 199 $ when i went to buy the washer i requested cash on delivery when driver arrived couldn't find the keys to my room to get my money the manager was very professional and nice he decided to let me keep the washer until i get my money the next day. Want to thank them for being understandable regarding the situation. I recommend roc bottom appliances to all future buyers"